Lobby Ambassador

DROCK Gaming, LLC; Las Vegas (NV); On-site; USD 34,000 - 52,000; Full time

Job summary

Jobvite, Inc. is seeking a Lobby Ambassador in Las Vegas to greet guests, deliver excellent customer service, and maintain a safe, welcoming environment.

You will staff the porte cochere and assist visitors with directions and questions about bars, restaurants, hotel, and amenities. The role requires clear English communication, a professional appearance, and the ability to work varied shifts including weekends and holidays.

Qualifications

• Must be 21 years of age.
• Effective communication in English (written and spoken).
• At least 1 year of guest service or hotel experience.
• At least 6 months of guest experience.
• Show attention to detail, speed and accuracy.
• Ability to work with minimal supervision and as part of a team.

Responsibilities

• Greet guests and provide excellent customer service.
• Scan IDs of guests entering the facility and assist at porte cochere or casino entrances.
• Offer directions and information about bars, restaurants, hotel, pool, sportsbook and other amenities.
• Promote and describe hotel facilities to guests and guide them as needed.
• Maintain doors and entry points and perform other duties as assigned.

Skills

Customer service

English communication

Teamwork

Professional appearance

Problem solving

Job description

POSITION SUMMARY:

It is the primary responsibility of the Lobby Ambassador to greet guest, provide excellent customer service, and to create a safe and friendly environment for the guests. All duties are to be performed in accordance with the departmental and property policies, practices and procedures.

JOB FUNCTIONS:

• Standing outside by Porte Cochere and scanning I.D. of every guest entering the facility.
• When needed, standing inside by casino entrance to greet guests walking on property, answering questions guests may have.
• At all times, engaging guests by offering assistance.
• Promoting our bars/restaurants/ hotel/ pool/ sportsbook to guests by giving recommendations and descriptions of those areas of the hotel.
• Giving directions inside the property and walk guests to those locations if needed.
• Opening and closing the front door for guests.
• Making sure the doors are closed at all times when guests are not coming in.
• Perform other job related duties as assigned

QUALIFICATIONS:

• Must be 21 years of age
• Must be able to communicate effectively in English, in both written and oral forms
• At least 1 year previous guest service or Hotel experience is required
• At least 6 months of guest experience
• Perform job functions with attention to detail, speed and accuracy
• Prioritize and organize
• Clear thinker remaining calm and resolving problems using good judgement
• Follow directions thoroughly
• Understand guest service needs
• Work cohesively with others and as part of a team
• Work with minimal supervision
• Maintain confidentiality of guest information and pertinent hotel data
• Ascertain departmental training needs and provide such training
• Direct performance or staff and follow with corrections when needed
• Motivate staff and maintain a cohesive team
• Have interpersonal skills to deal effectively with all business contacts
• Ability to take initiative and exhibit flexibility
• Ability to be persuasive
• Professional appearance and demeanor
• Work varied shifts, including weekends and holidays