Hotel Lobby Attendant (Full-time)

Shamin Hotels, Inc.; Cockeysville (MD); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401K with company match

Paid time off

Employee discounts

Job summary

Shamin Hotels is seeking a Hilton Lobby Ambassador to welcome guests from the moment they enter the lobby, provide exceptional service, and assist with inquiries and arrangements to make their stay memorable.

The role emphasizes guest satisfaction, proactive engagement, and collaboration with hotel staff to resolve issues and ensure smooth guest experiences in a welcoming lobby environment.

Qualifications

• Strong guest-service orientation and ability to greet guests warmly.
• Ability to provide information about local amenities, dining, and attractions.
• Proven problem-resolution skills and liaison with hotel staff to ensure guest satisfaction.

Responsibilities

• Welcome guests in the lobby with a warm, friendly greeting.
• Assist guests with luggage, directions, and other needs; escort to front desk or other areas as requested.
• Provide information about hotel amenities and local attractions; assist with reservations and bookings.
• Resolve guest concerns promptly by coordinating with staff and management.
• Maintain a clean, organized, and welcoming lobby environment.

Skills

Customer service

Guest relations

Communication

Teamwork

Job description

Who are we looking for?

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!

Why Should You Work for Shamin Hotels?

Amazing Benefits!

In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more!

Endless Opportunities

With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.

Advancement!

We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!

Position Overview:

The Hilton Lobby Ambassador is a key representative of the hotel, responsible for creating a welcoming and memorable experience for guests from the moment they enter the lobby. They provide exceptional customer service, assist with guest inquiries, and ensure that guests feel valued and well taken care of throughout their stay.

Essential Job Functions:

Guest Greeting and Assistance:

• Welcome guests as they enter the lobby, providing a warm and friendly greeting.
• Offer assistance with luggage, directions, and other guest needs.
• Escort guests to the front desk for check-in or to other areas of the hotel as requested.

Information and Concierge Services:

• Provide information about hotel amenities, services, and local attractions.
• Assist guests with restaurant reservations, transportation arrangements, and ticket bookings.
• Offer personalized recommendations and insider tips to enhance the guest experience.

Problem Resolution:

• Address guest concerns or complaints promptly and effectively.
• Liaise with hotel staff and management to resolve issues and ensure guest satisfaction.
• Follow up with guests to ensure that their needs have been met and that they are satisfied with the resolution.

Lobby Presentation:

• Ensure that the lobby area is clean, organized, and visually appealing at all times.
• Monitor and replenish amenities such as newspapers, magazines, and refreshments.
• Arrange seating areas and decor to create a welcoming and comfortable environment for guests.

Guest Recognition and Engagement:

• Build rapport with guests and establish personal connections to make them feel valued and appreciated.
• Remember and acknowledge returning guests, VIPs, and loyal customers.
• Anticipate guest needs and proactively offer assistance or recommendations.

Safety and Security:

• Maintain awareness of the lobby area and surroundings to ensure the safety and security of guests and property.
• Monitor guest activity and report any suspicious behavior or security concerns to management.
• Follow established safety protocols and emergency procedures in the event of an incident or evacuation.

Top Requirements:

• Team Up: Be Golden, Collaborate and Help Others Succeed.
• Own It: Be a role model, Embrace Responsibility and Keep Learning.
• Passionately Serve: Be Positive, Care Deeply and Create Memories.

About Us:

In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states.

https://shaminhotels.com/

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.