Lead Lobby & Guest Experience Ambassador

Compass Group USA; Washington (District of Columbia); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Rapport, a division of FLIK Hospitality Group, part of Compass Group USA, seeks a Lead Lobby & Amenity Ambassador in the DC area to deliver elevated hospitality in building lobbies and amenity spaces.

You will rotate between two to three properties, support day-to-day operations, and enhance guest arrival experiences. Qualifications include hospitality experience and strong interpersonal skills; training and development programs are provided.

Qualifications

• Experience in hospitality, front-of-house, concierge, or customer-facing roles.
• Experience supporting events or hospitality programming preferred.
• Strong presence and professionalism with the ability to engage guests.
• Comfortable with basic technology, including assisting customers with app functionality and guest check-in via iPad.
• Exceptional interpersonal and communication skills.

Responsibilities

• Serve as the first point of contact for all guests entering the building.
• Support security personnel to process guest check-in efficiently and accurately.
• Oversee daily tracking of expected visitors and notify internal teams.
• Act as a knowledgeable resource and primary contact for customer questions.
• Build strong relationships with tenants, guests, and partners through hospitality-driven service.

Skills

Hospitality front-of-house

Customer-facing roles

Guest engagement

Professional communication

Tech-savvy (iPad, apps)

Job description

Rapport, a division of FLIK Hospitality Group, part of Compass Group USA, seeks a Lead Lobby & Amenity Ambassador in the DC area to deliver elevated hospitality in building lobbies and amenity spaces.

You will rotate between two to three properties, support day-to-day operations, and enhance guest arrival experiences. Qualifications include hospitality experience and strong interpersonal skills; training and development programs are provided.