Lobby Attendant

Hilton Santa Clara; Santa Clara (CA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Vacation, Holiday, and Sick pay

Medical/Dental/Pension applicable to C

Hotel Room Discount

Free Parking

401(k) – 4% Match

Discount programs

Education Assistance Program

Shoes for Crews

Commuter Benefits

Meal provided

Discount rates for travel

Job summary

The Hilton Santa Clara is seeking a Lobby Attendant to help maintain public areas and guest/restroom cleanliness while supporting housekeeping management. Shifts may include 2–3 afternoons and occasional night shifts on weekends.

Key responsibilities include freshening bathrooms, responding to guest requests promptly, assisting with front desk calls, and delivering rollaways with staff support. Excellent teamwork and safety awareness are required.

Qualifications

• Freshening of bathrooms.
• Cleans guest rooms as necessary.
• Responds to guest requests in a timely manner.
• Answer front desk calls in a timely manner.
• Deliver rollaways and cribs with assistance from bell staff, security or night manager.
• Ensures all storage rooms are secured before leaving.
• Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
• Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
• Be a Team Player and encourage the teamwork attitude among staff.
• Attends department and inter-departmental meetings.
• Notify management of any pertinent information related to shift activities.
• Be knowledgeable in all hotel emergency procedures.
• Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
• Ensures total guest satisfaction.
• Follow supervisor’s instructions and performs other duties as directed or assigned.
• Clean upholstered furniture as necessary.
• Clean carpets as necessary

Responsibilities

• Freshening of bathrooms.
• Cleans guest rooms as necessary.
• Responds to guest’s requests in a timely manner.
• Answer front desk calls in a timely manner.
• Deliver rollaways and cribs with assistance from bell staff, security or night manager.
• Ensures all storage rooms are secured before leaving.
• Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
• Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
• Be a Team Player and encourage the teamwork attitude among staff.
• Attends department and inter-departmental meetings.
• Notify management of any pertinent information related to shift activities.
• Be knowledgeable in all hotel emergency procedures.
• Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
• Ensures total guest satisfaction.
• Follow supervisor’s instructions and performs other duties as directed or assigned.
• Clean upholstered furniture as necessary.
• Clean carpets as necessary

Skills

Multi-Tasking

Teamwork

Detail Oriented

Customer Service

Job description

Description

Lobby Attendant is responsible for maintaining the cleanliness of the public areas as well as guest and employee restrooms. They will respond to guest requests and perform duties as requested by the Housekeeping management team.

This position may cover 2 to 3 afternoon shifts as needed. A flexible schedule is required, including the capacity to work night shifts on weekends.

Benefits

• Vacation, Holiday, and Sick pay
• Medical/Dental/Pension applicable to the CBA
• Hotel Room Discount
• Free Parking
• 401(k) – 4% Match
• Discount programs
• Education Assistance Program
• Shoes for Crews
• Commuter Benefits
• Meal provided
• Discount rates for travel such as car rental, theme parks, and much more

Job Duties and Qualifications:

• Freshening of bathrooms.
• Cleans guest rooms as necessary.
• Responds to guest’s requests in a timely manner.
• Answer front desk calls in a timely manner.
• Deliver rollaways and cribs with assistance from bell staff, security or night manager.
• Ensures all storage rooms are secured before leaving.
• Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
• Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
• Be a Team Player and encourage the teamwork attitude among staff.
• Attends department and inter-departmental meetings.
• Notify management of any pertinent information related to shift activities.
• Be knowledgeable in all hotel emergency procedures.
• Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
• Ensures total guest satisfaction.
• Follow supervisor’s instructions and performs other duties as directed or assigned.
• Clean upholstered furniture as necessary.
• Clean carpets as necessary

Compensation: $27.92 an hour.

The Hilton Santa Clara is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to [e-mail] or call [phone] to let us know the nature of your request.

Behaviors

• Team Player: Works well as a member of a group (Preferred)
• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)

Skills

• Multi-Tasking (Advanced)
• Teamwork (Advanced)
• Detail Oriented (Expert)
• Customer Service (Expert)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Hospitality Online