Houseperson

Hilton Santa Clara; Santa Clara (CA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Vacation pay

Medical/Dental/Pension

Hotel Room Discount

Free Parking

401(k) - 4% Match

Discount programs

Education Assistance Program

Shoes for Crews

Commuter Benefits

Meal provided

Job summary

Hilton Santa Clara is seeking team-focused staff to deliver clean linen, assist with housekeeping duties, and maintain cleaning standards across hotel areas. You will support laundry operations and ensure guest comfort through prompt, courteous service.

Ideal candidates have customer service experience, preferably in hospitality, and a High School diploma or equivalent. This on-site role offers opportunities to contribute to a safe, welcoming guest environment.

Qualifications

• Customer service skills are essential.
• Experience in housekeeping or hospitality is preferred.
• High School diploma or equivalent is preferred.

Responsibilities

• Deliver clean linen and supplies to guest areas and keep work areas neat.
• Assist with laundry tasks and basic housekeeping duties as needed.
• Ensure safety and cleanliness in all assigned areas.

Skills

Multi-Tasking

Teamwork

Customer Service

Education

High School (Preferred)

Job description

Description

Compensation: $27.92 an hour

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

1. Keep work area clean and neat, free from dust and litter.
2. Deliver clean linen to guest room attendants and linen closets
3. Collect and deliver dirty linen to Laundry.
4. Collect trash and recycling from guest room attendant's carts and dispose of properly.
5. Deliver all extra supplies to linen closets.
6. Vacuum hallways, dust hallway pictures, tables, etc.
7. Sweep and mop stairwells and service elevator landings.
8. Sweep and mop vending machine areas and keeps machines clean.
9. Lock all linen closets at the end of the shift.
10. Collect dirty glasses and mugs and take to housekeeping for cleaning.
11. Turns in all Lost & Found items following the standard procedures.
12. Flips mattresses quarterly.
13. Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
14. Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
15. Be a Team Player and encourage the teamwork attitude among staff.
16. Attends department and inter-departmental meetings.
17. Notify management of any pertinent information related to shift activities.
18. Be knowledgeable in all hotel emergency procedures.
19. Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
20. Ensures total guest satisfaction.
21. Follow supervisor's instructions and performs other duties as directed or assigned.

SECONDARY JOB DUTIES

1. Assists in the laundry to wash, dry and fold linens and terry.
2. Assists with cleaning and organizing store room as needed.
3. Cleans ceilings.
4. Moves heavy furniture.
5. Carpet cleaning.

Benefits

• Vacation, Holiday, and Sick pay
• Medical/Dental/Pension applicable to the CBA
• Hotel Room Discount
• Free Parking
• 401(k) - 4% Match
• Discount programs
• Education Assistance Program
• Shoes for Crews
• Commuter Benefits
• Meal provided
• Discount rates for travel such as car rental, theme parks, and much more

Compensation: $27.92 an hour, overtime eligible

All candidates must pass criminal background check and drug testing for employment.

The Hilton Santa Clara is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to [e-mail] or call [phone] to let us know the nature of your request.

Qualifications

Customer Service Skills

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)

Education

• High School (Preferred)

Skills

• Multi-Tasking (Novice)
• Teamwork (Novice)
• Customer Service (Novice)

Experience

• Preferred

  1 years:

  Customer Service Skills

• Preferred

  1 years:

  Housekeeping or Hospitality Experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Hospitality Online