Cocktail Server

Hilton Santa Clara; Santa Clara (CA); On-site; USD 20,173 - 28,731; Part time

Benefits offered by this job

Dental, Medical, and Pension benefits

Vacation, sick and holiday pay

Free Parking

Meal allowance

Career Development

Education Assistance

Room Rate Discounts

Discount rates for travel

Two pairs of slip resistant shoes yearly

Job summary

Hilton Santa Clara is looking for a attentive Cocktail Server to provide exceptional food and beverage service. The role emphasizes guest satisfaction, requiring a 'Can Do' attitude, and includes responsibilities such as taking orders and maintaining cleanliness.

Qualified candidates must have at least one year of experience in a high-volume bar, possess a CA Food Handler's Card, and complete Alcohol Training (TIPS / ServSafe). Competitive compensation at $17.75 per hour is offered.

Qualifications

• 1 year experience in a high volume bar.
• Must possess CA Food Handler's Card.
• Alcohol Training (TIPS / ServSafe) required.

Responsibilities

• Takes food and beverage orders and serves them to guests.
• Cleans tables and provides excellent guest service.
• Assists Bartender as necessary.

Skills

Customer service

Food and beverage service

Problem-solving

Job description

Description

The Cocktail Server is responsible for taking food and beverage orders; courteously and efficiently serving food and beverages to guests in our Restaurant and collecting payments. Creates 100% guest satisfaction by providing “Can Do” attitude and genuine hospitality and by exceeding guest expectations.

Benefits

• Dental, Medical, and Pension applicable to the Collective Bargaining Agreement
• Vacation, sick and holiday pay
• Free Parking at the hotel
• Meal allowance
• Career Development
• Education Assistance
• Room Rate Discounts with any Hilton Brand Hotel
• Additional Room Discounts for select hotels within portfolio
• Two pairs of slip resistant shoes a year
• Discount rates for travel such as car rental, theme parks, and much more

Essential Duties and Responsibilities

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate
• Performs other duties as required to provide “Can Do” attitude and genuine hospitality
• Provides food and beverage service to guests
• Sets up lounge tables with clean menus, table tents and candles
• Provides guest with overview of menu and beverage choices
• Takes guests’ food and beverage order – provides explanation of menu and upsells
• Consolidates and picks up food and beverages which have been ordered. Ensures that all necessary/appropriate condiments are served with the appropriate dishes
• Clears cocktail tables throughout the dining experience using proper methods for removing dishes, glassware and silverware. Cleans tables, chairs and floor area
• Assists Bartender as necessary to meet and exceed the guests’ expectations
• Completes all side work assignments
• Sets up and maintains appearance of Server areas

Minimum Requirements

• 1 year experience in a high volume bar

Licenses and Certifications

• Preferred Alcohol Training
• Preferred CA Food Handler
• CA Food Handler's Card required
• Alcohol Training (TIPS / ServSafe) required
• RBS Certification required

Compensation: $17.75 an hour.

The Hilton Santa Clara is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please call Ngoc, [phone] to let us know the nature of your request.

Please review the Know Your Rights notice from the Department of Labor.