LoanIQ SME

Capco; New York (NY); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Capco in New York seeks an experienced Loan IQ Business Analyst to support lending platforms across origination, servicing and lifecycle events within a hybrid work environment.

You will partner with business and technology teams to optimize processes, deliver enhancements, and ensure operational excellence. Strong Loan IQ knowledge and stakeholder collaboration are essential for success.

Qualifications

• Experience supporting commercial lending, syndicated loans, or loan operations.
• Proficient with Finastra Loan IQ modules: servicing, accounting, agency.
• Ability to translate business requirements into functional specs and user stories.
• Strong stakeholder mgmt and cross-functional collaboration.

Responsibilities

• Gather, analyze, and document requirements across loan origination, servicing, repayments, restructures.
• Act as Loan IQ SME for servicing, accounting, agency, and integrations.
• Translate requirements into functional specs, user stories, process flows, and designs.
• Lead or support SIT and UAT, create test cases, manage defects.
• Provide production support through issue triage and data investigations.

Skills

Business analysis

Loan IQ

Requirements gathering

Analytical skills

Stakeholder management & communication

Tools

Finastra Loan IQ

Job description

Location: New York | Hybrid (3-Days) | Contract or Full-time

The Role

We are seeking an experienced Loan IQ Business Analyst to support the delivery, enhancement, and ongoing operation of mission-critical lending platforms for leading financial institutions. This role sits at the intersection of business and technology, partnering with stakeholders across front, middle, and back-office functions to optimize loan servicing processes, drive system improvements, and ensure operational excellence throughout the loan lifecycle.

You will act as a trusted advisor and subject matter expert for Loan IQ, helping shape solutions that improve efficiency, scalability, and user experience while supporting strategic transformation initiatives.

What You’ll Do

• Partner with business stakeholders to gather, analyze, and document requirements across loan origination, servicing, repayments, restructures, and other loan lifecycle events.
• Serve as a Loan IQ SME, supporting modules including servicing, accounting, agency deals, and integrations with upstream and downstream systems.
• Translate business requirements into functional specifications, user stories, process flows, and solution designs for development teams and vendors.
• Lead or support testing activities including SIT and UAT, creating test cases, managing defect resolution, and validating business outcomes.
• Provide production support through issue triage, root cause analysis, data investigation, and coordination with technology teams and third-party vendors.

What We’re Looking For

• Proven experience as a Business Analyst supporting commercial lending, syndicated loans, or loan operations environments.
• Strong hands‑on knowledge of Finastra Loan IQ, including servicing, accounting, agency, and loan lifecycle functionality.
• Experience gathering requirements, documenting business processes, and delivering technology change initiatives within financial services.
• Strong analytical skills with experience supporting reconciliations, reporting, and investigation of loan balances, interest, fees, and accounting outputs.
• Excellent stakeholder management and communication skills with the ability to collaborate across business, technology, and vendor teams.

Bonus Points For

• Experience working directly with Finastra or other loan servicing platform vendors.
• Knowledge of loan accounting, general ledger integrations, and financial reporting processes.
• Exposure to Agile delivery methodologies and user story creation.
• Experience supporting large-scale Loan IQ implementations, upgrades, or migration programs.
• Familiarity with automation, workflow optimization, and operational transformation initiatives.