Automotive Loaner Coordinator

Gwsubaru; Grand Rapids (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Life insurance

HSA and FSA

Competitive salary

Paid time off

Employee discounts

Job summary

Gwsubaru in Grand Rapids, MI is seeking an Automotive Loaner Coordinator to keep the service drive moving by connecting customers with the right people and ensuring loaner vehicles are ready and properly documented. You will greet customers, manage loaner check-outs/returns, provide shuttle rides, help with cleaning vehicles, and support the service call center with vehicle status updates.

This role emphasizes strong organization, basic computer and communication skills, and a valid driver's

Qualifications

• High school diploma or GED; 1-3 months related experience/training preferred
• Basic computer, email, and internet skills
• Strong time-management and organization
• Valid driver's license

Responsibilities

• Greet customers as they arrive in the service department and direct them to the appropriate service team member
• Set up loaner vehicle check-outs/returns and complete required paperwork with customers
• Provide shuttle rides when needed for drop-off and pick-up
• Help clean loaner vehicles and customer vehicles as needed
• Support the service call center in the afternoon by answering incoming calls and sharing vehicle status updates
• Complete other duties as assigned

Skills

Time management

Organization skills

Basic computer skills

Valid driver's license

Education

High school diploma or GED

Tools

Email

Internet

Job description

What You'll Handle

As an Automotive Loaner Coordinator, you keep the service drive moving by connecting customers with the right people and making sure loaner vehicles are ready and properly documented.

Key responsibilities:

• Greet customers as they arrive in the service department and direct them to the appropriate service team member
• Set up loaner vehicle check-outs/returns and complete required paperwork with customers
• Provide shuttle rides when needed for drop-off and pick-up
• Help clean loaner vehicles and customer vehicles as needed
• Support the service call center in the afternoon by answering incoming calls and sharing vehicle status updates
• Complete other duties as assigned

Qualifications:

• High school diploma or GED; 1-3 months related experience/training preferred
• Basic computer, email, and internet skills
• Strong time-management and organization
• Valid driver's license

Benefits Package

Medical, dental, and vision insurance; 401(k); life insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA); competitive salary; paid time off; and employee discounts.

Your Typical Day

You'll start on the service drive, staying visible and ready as customers walk in. Between arrivals, you'll keep loaner keys and paperwork organized so handoffs stay quick and clean. When the schedule calls for it, you'll be on the road for a short shuttle run, then back to the lot to help keep vehicles presentable. Later in the day, you'll shift to phones-taking calls, routing customers to the right place, and helping keep everyone informed. The pace changes throughout the day, so you'll reset priorities often and keep things moving forward.