Loan Support & Documentation Specialist I

PFC Investments; Tamuning (GU); On-site; USD 42,000 - 54,000; Full time

Job summary

PFC Investments seeks a detail-oriented Loan Support Specialist I to provide foundational operational and administrative support for loan servicing and documentation. You will maintain loan records, execute standardized processes accurately, and deliver quality customer service while ensuring compliance with established procedures.

Responsibilities include processing first payments, organizing loan files, auditing documentation, and assisting with customer inquiries and lobby flow.

Qualifications

• High school diploma required; 1–2 years in financial services, lending, or admin ops preferred.
• Working knowledge of office systems and data entry; basic Excel/Word/Outlook proficiency.

Responsibilities

• Create, organize, and maintain loan files (physical and digital) per procedures.
• Audit loan documentation for completeness and accuracy using checklists.
• Post and update customer and loan information in core systems.
• Process receipt of first payments and maintain supporting docs.
• Prepare loan packages for imaging and ensure proper indexing.
• Maintain tracking logs for loan files, imaging, and custody.
• Respond to basic customer inquiries related to loan accounts.
• Assist customers with forms, scheduling, and servicing needs.
• Support lobby flow and coordinate with staff for customer help.
• Execute exception reports, process Adverse Action Notices, and assist audits.

Skills

Attention to Detail

Customer Focus

Accountability

Communication

Adaptability

Integrity

Education

High School Diploma

Tools

Microsoft Office

Job description

PFC Investments seeks a detail-oriented Loan Support Specialist I to provide foundational operational and administrative support for loan servicing and documentation. You will maintain loan records, execute standardized processes accurately, and deliver quality customer service while ensuring compliance with established procedures.

Responsibilities include processing first payments, organizing loan files, auditing documentation, and assisting with customer inquiries and lobby flow.