Loan Support & Data Integrity Specialist

C H Brown Co; Northern (KY); Hybride; USD 36 000 - 48 000; Plein temps

Résumé du poste

CH Brown Company is seeking a Loan Support Specialist to join the Client Services team. The LSS will greet callers, route inquiries, update loan data, and support back-office processes with accuracy and discretion.

Daily tasks include handling phone and email communications, processing loan payments, maintaining account information, and assisting other work centers as needed in a fast-paced environment across time zones.

Qualifications

• High School diploma or equivalent.
• At least 1 year in administrative/clerical support.
• At least 1 year of telephonic customer service, preferably in loan area.
• Accounting background or equivalent experience.
• Strong administrative and organizational skills.
• Ability to work in a high-demand, fast-moving environment.
• Proficient keyboarding and computer use; MS Word/Excel/Outlook.
• Excellent oral and written communication, including telephone.
• Self-sufficient and able to work independently and in a team.
• Confidential handling of sensitive information.

Responsabilités

• Answer the main line, greet callers, and route to the correct center or voicemail.
• Monitor CS email and forward or respond as appropriate.
• Update loan account information to ensure data accuracy.
• Provide back-up support to CS coworkers; resolve Past Due List entries.
• Support new loan production work centers outside CS as directed.
• Initiate skip traces, send late notices, scan documents, and assist with loan extensions and modifications.
• Process monthly loan insurance when accounts are paid off.
• Perform daily loan balancing actions and report to corporate accounting.
• Maintain customer service standards in dealings with clients and coworkers.
• Perform other duties as assigned.

Connaissances

Administrative skills

Organizational skills

Customer service

Telephone communication

Attention to detail

Formation

High School diploma or equivalent

Accounting background or practical experience

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

Description du poste

CH Brown Company is seeking a Loan Support Specialist to join the Client Services team. The LSS will greet callers, route inquiries, update loan data, and support back-office processes with accuracy and discretion.

Daily tasks include handling phone and email communications, processing loan payments, maintaining account information, and assisting other work centers as needed in a fast-paced environment across time zones.