Loan Specialist – Banking Services (Onsite)

Qualfon Philippines; Highland Park (MI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental & Vision Coverage

Telemedicine & Mental Health Support

Paid Time Off (PTO)

401(k) with Company Match

Employee Assistance Program (EAP)

Company-Paid Life & Disability

Tuition-Free Business Degrees

Voluntary Benefits

Legal assistance

Identity protection

Pet insurance

Job summary

Qualfon in Highland Park, MI is seeking a Loan Specialist to support banking and consumer loan needs on site. The role handles inbound calls, account maintenance, and delivering high-quality customer service for existing banking members. Multiple shifts are available, with a focus on accuracy and compliance.

This is a high-volume call center position requiring customer service or financial services experience, and a reliable, communicative team player prepared to work onsite in Highland Park.

Qualifications

• 1+ year customer service experience (banking, financial services, fraud, insurance, or call center preferred)
• Strong verbal communication and basic computer skills
• Ability to multitask and work in a fast-paced call center environment
• Reliable attendance and stable work history
• Comfortable working onsite in Highland Park
• High School Diploma or GED required

Responsibilities

• Answer inbound calls related to consumer loans and banking accounts
• Assist with checking, savings, CDs, and credit card inquiries
• Help customers recover online banking credentials
• Process account updates, balance transfers, and authorized user requests
• Handle fraud-related and payment authorization questions
• Document interactions accurately and follow banking regulations
• Deliver professional, empathetic customer service on every call

Skills

Customer service

Verbal communication

Basic computer skills

Multitasking

Reliable attendance

Onsite work

Education

High School Diploma or GED

Job description

Qualfon in Highland Park, MI is seeking a Loan Specialist to support banking and consumer loan needs on site. The role handles inbound calls, account maintenance, and delivering high-quality customer service for existing banking members. Multiple shifts are available, with a focus on accuracy and compliance.

This is a high-volume call center position requiring customer service or financial services experience, and a reliable, communicative team player prepared to work onsite in Highland Park.