Loan Specialist - Call Center

Qualfon Philippines; Highland Park (MI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental & Vision Coverage

Telemedicine & Mental Health Support

Paid Time Off (PTO)

401(k) with Company Match

Employee Assistance Program (EAP)

Company-Paid Life & Disability

Tuition-Free Business Degrees

Voluntary Benefits

Legal assistance

Identity protection

Pet insurance

Job summary

Qualfon in Highland Park, MI is seeking a Loan Specialist to support banking and consumer loan needs on site. The role handles inbound calls, account maintenance, and delivering high-quality customer service for existing banking members. Multiple shifts are available, with a focus on accuracy and compliance.

This is a high-volume call center position requiring customer service or financial services experience, and a reliable, communicative team player prepared to work onsite in Highland Park.

Qualifications

• 1+ year customer service experience (banking, financial services, fraud, insurance, or call center preferred)
• Strong verbal communication and basic computer skills
• Ability to multitask and work in a fast-paced call center environment
• Reliable attendance and stable work history
• Comfortable working onsite in Highland Park
• High School Diploma or GED required

Responsibilities

• Answer inbound calls related to consumer loans and banking accounts
• Assist with checking, savings, CDs, and credit card inquiries
• Help customers recover online banking credentials
• Process account updates, balance transfers, and authorized user requests
• Handle fraud-related and payment authorization questions
• Document interactions accurately and follow banking regulations
• Deliver professional, empathetic customer service on every call

Skills

Customer service

Verbal communication

Basic computer skills

Multitasking

Reliable attendance

Onsite work

Education

High School Diploma or GED

Job description

OVERVIEW

Loan Specialist – Banking & Financial Services (Onsite) Shift TBD - Training - TBD

Location: Highland Park, MI

Pay: $19.25 per hour

Multiple Shifts Available: 9a–6p | 9a–8p | 10a–9p | 1p–10p | 2p–11p ?

Veterans and military family members are strongly encouraged to apply.

About the Role

Qualfon is hiring Loan Specialists to support customers with their banking and consumer loan needs. In this role, you’ll handle inbound calls, assist with account maintenance, and provide excellent customer service for existing banking members.

This is a high-volume call center role ideal for candidates with customer service, banking, or financial services experience.

RESPONSIBILITIES

What You’ll Do

• Answer inbound calls related to consumer loans and banking accounts
• Assist with checking, savings, CDs, and credit card inquiries
• Help customers recover online banking credentials
• Process account updates, balance transfers, and authorized user requests
• Handle fraud-related and payment authorization questions
• Document interactions accurately and follow banking regulations
• Deliver professional, empathetic customer service on every call

QUALIFICATIONS

What We’re Looking For

• 1+ year customer service experience (banking, financial services, fraud, insurance, or call center preferred)
• Strong verbal communication and basic computer skills
• Ability to multitask and work in a fast-paced call center environment
• Reliable attendance and stable work history
• Comfortable working onsite in Highland Park
• High School Diploma or GED required

Who We Are:

Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their customers throughout the customer journey. Our mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.At Qualfon, you’ll find more than just a job, you’ll find a place to grow, develop your career, and be part of a supportive, purpose-driven team.

What We Offer:

We provide a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

• Medical, Dental & Vision Coverage with multiple plan options
• Telemedicine & Mental Health Support for convenient care
• Paid Time Off (PTO) that grows with your tenure
• 401(k) with Company Match to help you plan for the future
• Employee Assistance Program (EAP) with free counseling and wellness resources
• Company-Paid Life & Disability Insurance for added peace of mind
• Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members
• Voluntary Benefits including accident, critical illness, hospital coverage, and more
• Additional Perks like legal assistance, identity protection, and pet insurance

QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.