Loan Solutions Specialist — Grow Customer Impact

OneMain Financial Group; Condon (OR); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health and wellbeing options

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial Group is hiring Loan Sales Specialists to empower customers with friendly, fast, and affordable financing solutions. You will thrive in a competitive environment that rewards both individual and team success and offers robust training and advancement opportunities.

The role emphasizes multitasking, empathy, and clear communication with customers through multiple channels, including phone, email, and chat, while adhering to regulatory requirements.

Qualifications

• High School Diploma or GED required.
• Sales, Collections or Customer Service experience preferred.
• Bilingual Spanish required or beneficial.

Responsibilities

• Effectively multitask and adapt to dynamic demands, delivering timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement to meet individual and branch goals.
• Develop new connections and maintain relationships by engaging customers throughout the loan process and life cycle with tailored solutions.
• Manage the loan life cycle, including collections activities, while complying with applicable laws and regulations.
• Engage with customers and other departments via phone, email, chat and our in-house systems.
• Demonstrate passion for achievement and a goal-oriented attitude.
• Educate customers on optional insurance products and clearly explain loan terms and options.

Skills

Sales

Customer Service

Bilingual Spanish

Education

High School Diploma or GED

Job description

OneMain Financial Group is hiring Loan Sales Specialists to empower customers with friendly, fast, and affordable financing solutions. You will thrive in a competitive environment that rewards both individual and team success and offers robust training and advancement opportunities.

The role emphasizes multitasking, empathy, and clear communication with customers through multiple channels, including phone, email, and chat, while adhering to regulatory requirements.