Loan Solutions Specialist

Mariner-Finance; Gastonia (NC); On-site; USD 51,577,000 - 60,174,000; Full time

Benefits offered by this job

Generous benefits package

Job summary

Mariner Finance in Gastonia, NC is seeking a customer-focused service representative to provide loan solutions and exceptional support to clients. You will help customers explore options, present products, and contribute to a positive lending experience.

The role processes credit applications, analyzes financial information, and contacts customers with past due balances to offer solutions, aiming to meet branch targets. Requires 1+ year in customer service/sales and a high school diploma.

Qualifications

• Minimum of one year of experience in a customer service or sales position.
• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
• Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies

Responsibilities

• Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting all available sales products.
• Process credit loan applications. Analyze credit & financial information for current and potential customers.
• Proactively contact customers with past due balances to offer possible solutions and resolve delinquency.
• Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
• Learn Federal, State, and Local Application Consumer laws to ensure compliant actions.
• Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.

Skills

Customer service

Sales

Communication skills

Microsoft Office

Problem-solving

Time management

Bilingual Spanish/English

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mariner Finance in Gastonia, NC is seeking a customer-focused service representative to provide loan solutions and exceptional support to clients. You will help customers explore options, present products, and contribute to a positive lending experience.

The role processes credit applications, analyzes financial information, and contacts customers with past due balances to offer solutions, aiming to meet branch targets. Requires 1+ year in customer service/sales and a high school diploma.