Loan Solutions Specialist — Customer-Facing Sales

Mariner-Finance; Harvey (LA); On-site; USD 25,000 - 26,000; Full time

Job summary

Mariner Finance is hiring a motivated customer service associate at our Harvey, LA location. You will provide exceptional service, present loan solutions based on customer needs, and process loan applications accurately.

This full-time role requires at least one year in customer service or sales, a high school diploma, reliable transportation, and strong written and verbal communication. You will work with various branches, learn applicable laws, and may assist with cash handling.

Qualifications

• Minimum of one (1) year of experience in a customer service or sales position.
• High school diploma or equivalent.
• Reliable transportation required.
• Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
• Working knowledge of Microsoft Office or similar programs with the ability to learn financial services programs.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem-solving skills and interpersonal skills in demanding situations.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
• Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies

Responsibilities

• Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting all available sales products.
• Process credit loan applications. Analyze credit & financial information for current and potential customers.
• Proactively contact customers with past due balances to offer possible solutions and resolve delinquency.
• Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
• Learn Federal, State, and Local Application Consumer laws to ensure compliant actions.
• Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.

Skills

Customer service

Sales experience

Communication skills

Problem solving

Microsoft Office

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mariner Finance is hiring a motivated customer service associate at our Harvey, LA location. You will provide exceptional service, present loan solutions based on customer needs, and process loan applications accurately.

This full-time role requires at least one year in customer service or sales, a high school diploma, reliable transportation, and strong written and verbal communication. You will work with various branches, learn applicable laws, and may assist with cash handling.