Loan Solutions & Customer Experience Specialist

Lendmark Financial Services; Humble (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Job summary

Lendmark Financial Services is seeking a Loan Consultant II to deliver exceptional customer service while offering personal loan solutions. The role involves building a customer base through sales, loan extensions, and merchant referrals within a branch environment.

The position emphasizes customer experience, goal attainment, compliance, and accurate reporting. A bilingual Spanish/English capability is a plus, with a supportive team and growth opportunities.

Qualifications

• High School Diploma or GED required.
• 2–4+ years consumer finance or related experience.
• Cash handling, computer skills, customer service.
• Ability to work with minimum supervision.
• Excellent communication skills.
• Proficient with MS Windows, Excel and Word.

Responsibilities

• Greet and assist customers entering the office.
• Process payments and loan approvals.
• Approve loans up to lending limits.
• Handle collections related account activities.
• Market branch products and services.
• Perform other duties as assigned.

Skills

Customer service

Sales experience

Communication skills

Cash handling

Team oriented

Education

High School Diploma or GED

Associates or Bachelor's Degree

Tools

Microsoft Windows

Excel

Word

Job description

Lendmark Financial Services is seeking a Loan Consultant II to deliver exceptional customer service while offering personal loan solutions. The role involves building a customer base through sales, loan extensions, and merchant referrals within a branch environment.

The position emphasizes customer experience, goal attainment, compliance, and accurate reporting. A bilingual Spanish/English capability is a plus, with a supportive team and growth opportunities.