Loan Solutions Specialist - Customer Care & Sales

Lendmark Financial Services LLC

Salem (VA)

On-site

USD 28,000 - 30,000

Full time

3 days ago

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Paid holidays

401(k)

Life insurance

Long-term disability

Tuition assistance

Employee assistance program

Job summary

Lendmark Financial Services LLC is seeking a Loan Consultant I to deliver exceptional customer experience while offering personal loan solutions. The role focuses on building a customer base through sales, loan extensions, and merchant referrals.

Success depends on creating customer experiences, generating business, complying with policies, and meeting monthly goals. Responsibilities include processing verifications, assisting customers, and promoting branch products, with a strong emphasis on

Qualifications

High School Diploma or GED required; 0–2 years consumer finance or related experience preferred.
Cash handling; computer skills; customer service skills.
Excellent communication skills; able to work with minimal supervision.
Proficient in Microsoft Windows, Excel and Word applications.

Responsibilities

Greet, assist and solicit individuals entering the office and by phone.
Receive and process credit and employment verifications and record information.
Process payments, distributions, and make recommendations regarding loan approvals.
Approve loans up to established lending limits and complete loan closings.
Handle account activities related to collection accounts; phone and face-to-face with customers.
Prepare reports, correspondences, transaction documentation, and file documentation; operate cash drawer and deposits.
Actively market all branch products and services to individuals.