Customer Service & Loan Specialist

Sun Loan Company; Dumas (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Sun Loan Company is seeking a Customer Service Loan Specialist to help customers understand our loan products and services. You will explain offerings clearly and provide friendly, reliable service in a busy office environment.

You will also conduct outreach to customers overdue on payments, collaborating with the Branch Manager to identify workable solutions. Training is provided, and there are growth opportunities across the company.

Responsibilities

• Explain our loan offerings clearly to customers.
• Conduct outreach to customers overdue on loan payments and work with them to identify solutions.
• Support the Branch Manager in creating a positive, well‑run office.
• Participate in in‑depth training to understand products and how we help customers.

Job description

Customer Service Loan Specialist

As a Customer Service Loan Specialist, you will work with customers to explain our offerings, as well as conduct outreach to customers who are overdue on loan payments, working with them to identify solutions.

The Customer Service Loan Specialist supports the Branch Manager in creating a positive, supportive, and well‑run office in the communities we serve.

As a customer service Loan Specialist, you will be provided with in‑depth training to understand our products and how we are able to help our customers. There are tremendous growth opportunities from this role throughout our company!

Our employees – just like our customers – are the heart and soul of what we do. Friendly, reliable, customer service is at the heart of our success.