Loan Services & Customer Care Specialist

Sunset Finance; Easley (SC); On-site; USD 32,000 - 46,000; Full time

Job summary

Sunset Finance in the United States is seeking a Customer Service Representative to support daily loan operations. You will greet customers, take applications, input new and refinance loans, and assist with delinquency work while maintaining accurate cash handling and reports.

Under branch supervision, you will also balance cash drawers, prepare deposits, and communicate with creditors and credit bureaus to deliver timely customer service and reliable financial recordkeeping.

Qualifications

• Experience in customer service, collections, or finance is a plus.
• Basic computer skills and data entry abilities are required.
• High school diploma or equivalent is required.

Responsibilities

• Solicit loans on the telephone and at the counter.
• Answer the telephone, post customer payments, input new and refinance loans into the loan software system, process loan applications and prepare refinance and delinquency mail.
• Open mail and distribute, post counter payments, and provide customer credit experience to creditors and credit bureaus.
• Complete loan documents and close current refinance loans.
• Prepare daily deposits of cash and checks.
• Maintain and balance cash drawers daily and ensure correct denominations.
• Maintain loan standard reports daily.
• Telephones past due customers.

Skills

Customer service

Collections

Finance industry experience

Computer skills

Education

High school diploma

Tools

Loan software system

Job description

Sunset Finance in the United States is seeking a Customer Service Representative to support daily loan operations. You will greet customers, take applications, input new and refinance loans, and assist with delinquency work while maintaining accurate cash handling and reports.

Under branch supervision, you will also balance cash drawers, prepare deposits, and communicate with creditors and credit bureaus to deliver timely customer service and reliable financial recordkeeping.