Loan Solutions Advisor

OneMain Financial; Rapid City (SD); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health and wellbeing options including

Up to 4% matching 401(k)

Employee Stock Purchase Plan (10%)

Tuition reimbursement

Paid time off (15 days’ vacation)

Paid sick leave as determined by state

11 Paid holidays

Paid volunteer time (3 days)

Job summary

OneMain Financial is seeking a Loan Sales Specialist to help customers access affordable financing. Onsite in Rapid City, you will listen to needs, present tailored loan options, and guide customers through the life cycle of their loan.

You will engage via phone, email, and in-person interactions, work toward branch goals, and develop your sales and customer service skills in a supportive environment with opportunities for advancement.

Qualifications

• Preferred: Sales, Collections or Customer Service experience.
• Bilingual - Spanish

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options

Skills

Sales experience

Customer service

Bilingual Spanish

Education

High School Diploma or GED

Tools

In-house systems

Job description

OneMain Financial is seeking a Loan Sales Specialist to help customers access affordable financing. Onsite in Rapid City, you will listen to needs, present tailored loan options, and guide customers through the life cycle of their loan.

You will engage via phone, email, and in-person interactions, work toward branch goals, and develop your sales and customer service skills in a supportive environment with opportunities for advancement.