Loan Solutions Advisor

OneMain Financial; Chicago (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health and wellbeing options

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial is hiring a Loan Sales Specialist in Chicago to listen to customer needs and provide access to financing for life’s expenses. The role thrives in a competitive environment, rewarding hard work with professional development and advancement opportunities, and involves working across channels including phone and email.

You will educate customers on loan options, manage loan lifecycle, and collaborate with other departments to meet branch goals while maintaining compliance and a

Qualifications

• High School Diploma or GED
• Preferred: Sales, Collections or Customer Service experience
• Bilingual - Spanish

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options

Skills

Sales

Collections

Retail

Loan Sales

Customer Service

Education

High School Diploma or GED

Job description

OneMain Financial is hiring a Loan Sales Specialist in Chicago to listen to customer needs and provide access to financing for life’s expenses. The role thrives in a competitive environment, rewarding hard work with professional development and advancement opportunities, and involves working across channels including phone and email.

You will educate customers on loan options, manage loan lifecycle, and collaborate with other departments to meet branch goals while maintaining compliance and a