LOAN SERVICING TEAM LEAD

Fox Communities Credit Union; Appleton (WI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short term disability insurance

Long term disability insurance

401k with company match

Paid time off

Paid Volunteer Time Off

Job summary

A community-based credit union located in Appleton is seeking a full-time Loan Servicing Team Lead (Collateral) to oversee and mentor the Loan Servicing Team. The ideal candidate will have 4-6 years of experience, preferably in lending operations, with excellent interpersonal and organizational skills. Responsibilities include team coaching, ensuring performance goals are met, and maintaining compliance with procedures. The credit union offers competitive salary and a comprehensive benefits package including medical, dental, and retirement plans.

Qualifications

• 4-6 years of related experience preferred, minimum 3 years in lending operations.
• Previous credit union experience preferred but not required.
• Strong communication skills
• Ability to coach and train team
• Proficient with MS Office

Responsibilities

• Oversee, motivate, coach and train Loan Servicing Team.
• Monitor quality measures and team process compliance.
• Document and maintain team procedures.
• Ensuring team performance goals by monitoring quality measures
• Documenting and maintaining team procedures
• Maintaining knowledge of lending products, procedures, systems, and policies
• Ensuring compliance with policies, procedures, rules, and regulations
• Providing professional, timely service to members

Skills

Interpersonal skills

Organizational skills

Time management

Microsoft Office proficiency

Coaching and training

Tools

Credit union systems

Job description

We currently have a career opportunity for a full-time Loan Servicing Team Lead (Collateral) based out of our corporate office (Enterprise) in Appleton! The Loan Servicing Team Lead (Collateral) is responsible for overseeing, motivating, coaching and training our Loan Servicing Team, which includes ensuring and promoting a knowledgeable, positive team environment.

Responsibilities

• Promoting and upholding the Fox Purpose, Mission, Vision, and Values
• Assisting with hiring, onboarding, and training new team members for the Loan Servicing team
• Supporting the growth and development of the Loan Servicing team by partnering with department leaders to provide daily performance coaching and growth and development coaching to team members
• Ensuring team performance goals are being met by monitoring quality measures for each team member
• Documenting and maintaining team procedures
• Maintaining a strong knowledge base of credit union products, procedures, systems, and policies as they relate to lending and team processes
• Obtaining and maintaining knowledge of policy changes specific to lending and understanding how those changes will affect the credit union
• Ensuring all team processes are in compliance with established policies, procedures, rules, and regulations
• Ensuring the department provides professional, timely, personal service to all internal and external members

Qualifications

• Four to six years of similar or related experience preferred, with a minimum of three years of experience with various lending operations
• Previous credit union experience preferred, but not required
• Well-developed and professional interpersonal skills
• Expert use of Microsoft Office and other computer systems used for general use
• Proficient organizational and time management skills to balance workload, meet deadlines, and work through multiple projects constructively

Hours: Monday – Friday 8:30am -5pm

Fox Communities Credit Union is an over $3 billion in assets community-based credit union serving more than 130,000 members at over 20 locations. We take pride in being a progressive, member-owned, full service financial institution dedicated to serving the community.

Fox Communities Credit Union believes our team members are our most important asset. We offer a great team environment, competitive salary and an excellent benefit package which includes, medical, dental, vision, life, short term and long-term disability insurance, 401k (Roth and Traditional), which includes company contributions including match, paid time off and caregiver leave! As part of our commitment to the communities we serve we also offer all team members Paid Volunteer Time Off! If you are enthusiastic about a rewarding career with a successful & growing credit union, apply now!

Equal Opportunity Employer of Protected Veterans, and Individuals with Disabilities.