CENTRALIZED CONSUMER LENDER

Fox Communities Credit Union; Appleton (WI); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Fox Communities Credit Union in Appleton, Wisconsin, is hiring a full-time Centralized Consumer Lender. The role involves helping members with lending needs via phone, internet, and email, and working with underwriting to offer best solutions.

After onboarding onsite, hybrid work (3+ days onsite, 2 remote) may be considered. Ideal candidates have a high school diploma or GED, 2+ years in lending or financial services, and strong communication skills.

Qualifications

• Two years of lending and financial services experience.
• Excellent verbal and written communication.
• Organizational and time management skills.
• Proficiency with Microsoft Office.
• Ability to obtain and maintain NMLS registry as required by law.
• Fluency in English; Spanish is a plus.

Responsibilities

• Promoting Fox Communities Credit Union's mission and values.
• Delivering service in a fast-paced consumer lending call center.
• Interacting with members via phone, internet, mobile app and email to uncover needs.
• Conveying member needs to underwriting to identify best solutions.
• Determining optimal loan disbursement methods for member convenience.
• Customizing protection options for lending products (GAP, protection, etc).
• Addressing questions about loans, credit cards and other products.
• Cross-selling credit union products and referrals to deepen relationships.
• Conducting outbound calls for campaigns and marketing objectives.
• Supporting the credit union’s auto-buying service.

Skills

Verbal and written communication

Organizational skills

Time management

English/Spanish bilingual

Education

High school diploma or GED

Two-year college degree or higher preferred

Specialized training or apprenticeship program

Tools

Microsoft Office

Job description

CENTRALIZED CONSUMER LENDER

Fox Communities Credit Union Appleton, Wisconsin, United States

About this position

We currently have a career opportunity for a full-time Centralized Consumer Lender based out of our corporate office (Enterprise) in Appleton! After initial onboarding onsite, this position could have the opportunity for hybrid (3+ days onsite/week, 2 remote) work consideration.

TheCentralized Consumer Lender works closely with our members to uncover their financial needs and offer exceptional consumer loan products. This role combines a passion for service and a love of lending to build personal relationships with our members, turning phone and internet inquiries into conversations that can be life changing.

The primary responsibilities of the Centralized Consumer Lender role include but are not limited to:

• Promoting and upholding the Fox Purpose, Mission, Vision, and Values
• Delivering exceptional service in a fast-paced consumer lending call center environment
• Interacting with members over the phone, internet, mobile app, and email to uncover financial needs and provide appropriate solutions utilizing products and services available within the credit union
• Effectively communicating the member’s story while working with the underwriting team to identify the best possible solutions for our members
• Determining the best avenue for loan disbursement to ensure convenience for the member while supporting branch appointment guidelines and call center goals
• Customizing protection solutions for all applicable lending products, including but not limited to payment protection, guarantee asset protection (GAP), DPW and mechanical breakdown protection
• Addressing member questions or concerns pertaining to consumer loans, credit cards, and other products and services offered by the credit union
• Recognizing and pursuing opportunities to cross-sell all credit union products and referral services to increase services per household and deepen member relationships
• Completing outbound calls to support marketing campaigns and company objectives
• Supporting the credit union’s auto-buying service

Candidates for the Centralized Consumer Lender position should possess:

• (1) A high school education or GED (two-year college degree or higher preferred), or (2) Completion of a specialized course of study at a business or trade school, or (3) Completion of a specialized and extensive in-house training or apprenticeship program
• Must be able to obtain and maintain registry with the Nationwide Mortgage Licensing System and Registry as required by the S.A.F.E. Act
• Two years’ relevant experience, including prior lending and financial services experience
• Complete understanding of financial credit counseling tools
• Excellent verbal and written communication skills
• Organizational and time management skills to balance workload and meet deadlines
• Proficiency in Microsoft Office suite products

Ability to speak and translate fluent English and Spanish is a plus.

Fox Communities Credit Union is an over $3 billion in assets community-based credit union serving more than 130,000 members at over 20 locations. We take pride in being a progressive, member-owned, full service financial institution dedicated to serving the community.

Fox Communities Credit Union believes our team members are our most important asset. We offer a great team environment, competitive salary and an excellent benefit package which includes, medical, dental, vision, life, short term and long-term disability insurance, 401k (Roth and Traditional), which includes company contributions including match, paid time off and caregiver leave! As part of our commitment to the communities we serve we also offer all team members Paid Volunteer Time Off!

Equal Opportunity Employer of Protected Veterans, and Individuals with Disabilities.