Loan Servicing Specialist: Fast-Paced Mortgage Ops

Socket.dev; West Chatsworth (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

CAKE Mortgage is seeking a detail-oriented Loan Servicing Specialist to join our team in California. The role focuses on accurate loan maintenance, responding to member inquiries, and day-to-day operations for our loan portfolio in a fast-paced, collaborative environment.

You will complete loan maintenance requests, communicate with borrowers, process payments, interact with investors, and help resolve issues, with a strong emphasis on accuracy, reliability, and client service.

Qualifications

• Banking or customer service experience preferred.
• Computer proficiency with Microsoft Office and Adobe.
• Strong organizational skills and ability to prioritize workload.
• Excellent verbal and written communication with internal/external partners.
• Self-starter who can work with minimal supervision.
• Willingness to learn and adapt in a changing environment.
• Spanish or Armenian language skills are highly desirable.

Responsibilities

• Completing loan maintenance requests.
• Corresponding verbally and in writing with borrowers.
• Collect borrower payments and/or place collection calls.
• Interact with and process requests from Investors.
• Enter boarding/purchase information.
• Research and resolve loan-related issues (e.g., missing payments, disputed accounts).
• Perform other duties as needed.

Skills

Banking experience

Customer service

Organization

Communication

Self-starter

Spanish

Armenian

Tools

MS Office

Adobe

Job description

CAKE Mortgage is seeking a detail-oriented Loan Servicing Specialist to join our team in California. The role focuses on accurate loan maintenance, responding to member inquiries, and day-to-day operations for our loan portfolio in a fast-paced, collaborative environment.

You will complete loan maintenance requests, communicate with borrowers, process payments, interact with investors, and help resolve issues, with a strong emphasis on accuracy, reliability, and client service.