Loan Servicing Specialist

Millennial-Home-Lending-; Los Angeles (CA); On-site; USD 52,000 - 65,000; Full time

Job summary

CAKE Mortgage Corp. is seeking a detail-oriented Loan Servicing Specialist to join our team in Los Angeles. The role focuses on accurate loan maintenance, handling borrower inquiries, and day-to-day operations for our loan portfolio.

The ideal candidate will have banking or customer service experience, strong communication skills, and the ability to manage multiple tasks with minimal supervision. English plus Spanish or Armenian is highly desirable.

Qualifications

• Banking or customer service experience preferred.
• Proficient with Microsoft Office and Adobe.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication.
• Self-starter with minimal supervision.
• Willingness to learn and adapt in a changing environment.
• Spanish or Armenian language proficiency is highly desirable.

Responsibilities

• Complete loan maintenance requests.
• Communicate with borrowers verbally and in writing.
• Collect borrower payments and/or place collection calls.
• Interact with investors and process their requests.
• Enter boarding and purchase information.
• Research and resolve loan-related issues.
• Perform other duties as needed.

Skills

Banking or customer service

Microsoft Office

Organizational skills

Verbal & written communication

Self-starter / independent

Adaptability

Spanish or Armenian language

Tools

Adobe

Job description

Description

CAKE Mortgage is a cutting-edge wholesale mortgage lender specializing in Non-QM products. We're redefining the lending experience with innovative programs, streamlined processes, and a commitment to speed and precision. As we grow, we're looking for forward-thinking professionals who thrive in fast-paced, collaborative environments.

We are seeking a detail-oriented and experienced Loan Servicing Specialist to join our team at Cake Mortgage Corp. The ideal candidate will be responsible for ensuring accurate loan maintenance, addressing member inquiries, and performing essential day-to-day operational functions for our loan portfolio. This role requires your presence in the office and offers the opportunity to contribute significantly to our lending operations.

The Loan Servicing Specialist will be responsible for

• Completing loan maintenance requests.


• Corresponding verbally and in writing directly with borrowers.


• Collect borrower payments and/or place collection calls.


• Interact with and process requests from Investors.


• Enter boarding/purchase information.


• Resolving issues: Researching and resolving loan-related issues, such as missing payments or disputed accounts.


• Perform other duties as needed.

Requirements

• Banking or customer service experience preferred.


• Computer proficiency with good knowledge of Microsoft Office software and Adobe.


• Strong organizational skills, ability to support multiple tasks, and able to prioritize workload.


• Strong and professional verbal and written communication skills with an ability to effectively communicate with internal and external partners to resolve issues.


• Self-starter who can carry out assignments to completion and work with minimal supervision.


• Willingness to learn new things and ability to adapt in a constantly changing environment.


• Proficiency in communicating in Spanish or Armenian is highly desirable.

Why Join CAKE Mortgage?

• Be part of a fast-growing company changing the game in Non-QM.


• Competitive compensation and performance-based bonuses.


• Collaborative and entrepreneurial culture.


• Opportunities for career advancement and innovation.

Cake Mortgage does not tolerate discrimination of any type. Cake Mortgage offers equal employment opportunity to all qualified persons without regard to race, age, color, religion, sex/gender, gender identity, sexual orientation, marital status, medical condition, military or veteran status, national origin, ancestry, disability, or any other considerations made unlawful by Federal, State, or Local law. Cake Mortgage provides eligible and qualified employees with opportunities to advance. Cake Mortgage is an at will employer. Cake Mortgage is committed to providing employees with a work environment free of discrimination and harassment.