Loan Servicing Specialist — Elevate Member Experience

Broadview Federal Credit Union; City of Albany (NY); Presencial; USD 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monday-Friday schedule

Opportunity to specialize in Home/Cons

Competitive starting hourly rate

Descripción de la vacante

Broadview Federal Credit Union is seeking a Loan Servicing Specialist to join our team in New York. You will serve as a trusted resource for members and internal teams, handling loan servicing requests, account maintenance, payments, payoffs, Home Equity servicing, research requests, and other loan-related inquiries to ensure exceptional member experiences.

This role emphasizes research, detail orientation, and collaboration to become the go-to expert on consumer loan servicing processes,

Formación

• Strong problem-solving abilities and attention to detail.
• Excellent communication and member service skills.
• Ability to research and resolve complex account issues.

Responsabilidades

• Assist with loan servicing requests and account maintenance.
• Process payments and payoff activities; support Home Equity servicing.
• Handle research requests and other loan-related inquiries with accuracy.
• Collaborate with internal teams to ensure timely and accurate servicing.

Descripción del empleo

Broadview Federal Credit Union is seeking a Loan Servicing Specialist to join our team in New York. You will serve as a trusted resource for members and internal teams, handling loan servicing requests, account maintenance, payments, payoffs, Home Equity servicing, research requests, and other loan-related inquiries to ensure exceptional member experiences.

This role emphasizes research, detail orientation, and collaboration to become the go-to expert on consumer loan servicing processes,