Loan Servicing Specialist I — Career Growth

STATE DEPARTMENT FEDERAL CREDIT UNION; Alexandria (VA); Vor Ort; USD 52.000 - 75.000; Vollzeit

Benefits dieser Stelle

Health, dental & vision insurance

401(k) with up to 4% SDFCU match

12 paid holidays per year

Paid time off

Tuition reimbursement

Commuting incentives

Gym reimbursement

Team bonding events

Zusammenfassung

STATE DEPARTMENT FEDERAL CREDIT UNION is seeking a Loan Servicing Representative I to assist members with questions about existing mortgage or consumer loan products. You will handle inquiries via phone, email, and mail, process payoffs, escrows, and loan adjustments, and maintain loan files.

The role requires a college degree (preferred), 3+ years in a credit union or banking environment, and strong organizational and communication skills.

Qualifikationen

• College degree preferred.
• Minimum 3 years of experience in a credit union or banking environment (lending experience preferred).
• Minimum 2 years of experience handling a large volume of telephone calls.
• Excellent organizational and time management skills.
• Excellent communications skills and attention to detail.
• Ability to exercise good judgment.
• Experience using Microsoft Office Suite to include Outlook, Word and Excel.

Aufgaben

• Issue Home Equity & First Trust mortgage payoffs requests to attorneys, title insurance companies and borrowers.
• Handle all member inquiries via phone, email and postal mail regarding the basic servicing of a consumer loan, First Trust mortgage or Home Equity loan to include escrows, automatic payment methods, coupons, payoffs and releases.
• Assist with maintaining files for consumer loans, First Trust mortgages and Home Equity loans to include filing and scanning loan documents into imaging system.
• Process basic aspects of auto loan releases and understand general guidelines for lien perfection.
• Maintain knowledge of required documentation for each loan product as they relate to the products offered and administered by SDFCU.
• Create and route Synapsis requests for loan adjustments, credit bureau reporting and research requests.
• Handle phone payments through Authorize.Net or set-up an EFT record for one-time only and recurring payments.
• Process incoming verification of mortgage requests.
• General understanding of Moneyline accounts, to include expiration, limits and overdrafts.
• Handling of indirect loan packages, including scanning, data validation, quality review, CIP, etc.

Kenntnisse

Customer service

Telephone handling

Attention to detail

Communication skills

Microsoft Office

Ausbildung

College degree preferred

Tools

Microsoft Office Suite

Jobbeschreibung

STATE DEPARTMENT FEDERAL CREDIT UNION is seeking a Loan Servicing Representative I to assist members with questions about existing mortgage or consumer loan products. You will handle inquiries via phone, email, and mail, process payoffs, escrows, and loan adjustments, and maintain loan files.

The role requires a college degree (preferred), 3+ years in a credit union or banking environment, and strong organizational and communication skills.