Loan Servicing Specialist: TRID Expert & Customer Advocate

Advanced Personnel Resources, Inc.; Greensboro, Winston-Salem, High Point (NC, NC, NC); Presencial; USD 40.000 - 60.000; Jornada completa

Descripción de la vacante

Advanced Personnel Resources, Inc. is seeking an experienced Loan Servicing Specialist in Greensboro, North Carolina. This role is ideal for candidates with strong customer service skills and experience in collections, responsible for managing high-volume account activity.

The ideal candidate will handle customer inquiries regarding loan payments and account statuses, necessitating excellent communication skills and attention to detail. Candidates must possess TRID experience and be comfortable working across multiple systems to ensure compliance and accuracy.

Formación

• Previous experience in banking, financial services, or loan servicing.
• Hands-on TRID experience required.
• Ability to manage high-volume communications.

Responsabilidades

• Handle inbound and outbound customer calls regarding loan accounts.
• Review loan and account information to determine next steps.
• Ensure loan servicing activity complies with TRID guidelines.

Conocimientos

Customer service skills

Collections experience

Strong communication skills

Attention to detail

Problem-solving skills

Bilingual English/Spanish

Descripción del empleo

Advanced Personnel Resources, Inc. is seeking an experienced Loan Servicing Specialist in Greensboro, North Carolina. This role is ideal for candidates with strong customer service skills and experience in collections, responsible for managing high-volume account activity.

The ideal candidate will handle customer inquiries regarding loan payments and account statuses, necessitating excellent communication skills and attention to detail. Candidates must possess TRID experience and be comfortable working across multiple systems to ensure compliance and accuracy.