Loan Servicing Specialist

LendKey; Cincinnati (OH); Hybrid; USD 42,000 - 50,000; Full time

Benefits offered by this job

Hybrid work week

Blue Ash office Mon-Wed

Work from home Thu-Fri

Medical, dental, vision, life保险

Job summary

LendKey is seeking a Loan Servicing Specialist in Cincinnati to provide top-tier customer service throughout the loan lifecycle. You will handle inbound calls for payments, inquiries, and account maintenance, while maintaining compliance with federal and state regulations.

Ideal candidates have 1 year of customer service experience, strong communication skills, and proficiency with Microsoft Office. This role offers a hybrid schedule with some in-office days and remote options, plus training and

Qualifications

• 1 year of customer service experience preferred
• Excellent verbal and written communication skills
• Proficiency with computer systems and Microsoft suite
• Strong problem-solving and accuracy under pressure

Responsibilities

• Handle inbound customer service calls for loan products
• Guide borrowers and cosigners through inquiries, payments, and payoff requests
• Maintain confidentiality and security of borrower information
• Accurately record and document interactions and updates
• Track recurring client issues and system challenges
• Ensure compliance with federal and state regulations including FDCPA and bankruptcy laws
• Collaborate with internal teams to resolve concerns
• Meet daily, weekly, and monthly performance goals and deadlines

Skills

Customer service

Communication

Problem-solving

Multitasking

Attention to detail

Tools

Microsoft Office

CRM systems

Job description

LendKey is a pioneer in digital network lending, empowering more than 400 credit unions and community banks nationwide. With over $8 billion in originated loans and $3.4 billion in serviced assets, we provide an integrated platform combining technology, operations, compliance, and capital markets access to help financial institutions compete in the digital age.

The Loan Servicing Specialist is responsible for providing top-tier customer service and support throughout the lifecycle of a loan. This role focuses on assisting customers with inquiries related to payments, refunds, and general account maintenance through inbound calls, with potential communication through email and chat. The ideal candidate will demonstrate professionalism, empathy, and strong problem-solving skills while ensuring compliance with all federal and state regulations.

Compensation:

• Starting at $20/hour
• An additional $1 per hour when working closing shifts
• Monthly bonus up to $800

Location:

• Hybrid work week
• Monday – Wednesday in Blue Ash office
• Thursday – Friday option to work from home

Why work for us?

• Opportunity to join a growing fintech
• Creative and transparent company culture
• Growth potential
• Comprehensive medical, dental, vision, and life insurance benefits
• 21 days of paid time off
• Paid training

What You’ll Be Doing:

• Primarily handle inbound customer service calls for our loan products. Provide exceptional customer service while guiding borrowers and cosigners through inquiries, payments, and payoff requests.
• Demonstrate in-depth knowledge of loan products, systems, and procedures. Provide individualized, supportive, and trustworthy customer care.
• Maintain confidentiality and security of borrower information.
• Accurately record and document customer interactions and account updates.
• Track and report recurring client issues, lending trends, and system challenges.
• Problem-solve and perform due diligence functions to ensure compliance with all federal and state regulations, including the Fair Debt Collection Practices Act and bankruptcy laws.
• Collaborate with internal departments to ensure timely resolution of customer concerns.
• Meet or exceed daily, weekly, and monthly performance goals, deadlines, and quality objectives.
• Participate in departmental projects and continuous improvement initiatives as needed.

What We’re Looking For:

• Proven ability to deliver outstanding customer service and handle sensitive borrower inquiries
• Excellent verbal and written communication skills
• Proficiency with computer systems and Microsoft suite, with the ability to navigate multiple systems
• Strong problem-solving skills and the ability to think critically under pressure
• Adaptable, team-oriented, and able to thrive in a fast-paced environment
• Ability to manage multiple priorities and maintain accuracy and attention to detail
• Courteous, professional, and positive demeanor
• Prior financial or loan servicing experience is helpful but not required
• 1 year of customer service experience preferred
• Proficiency with computer systems and Microsoft suite

Culture & Mindset

We’re looking for people who care deeply about delivering strong outcomes for customers and supporting their teammates. LendKey was recognized as a 2026 Cincinnati Top Workplace by The Cincinnati Enquirer based on employee feedback.

• Truthful – act with honesty and integrity
• Helpful – support teammates, clients, and customers
• Present show up engaged, accountable, and committed
• Driven – motivated to make an impact
• Diligent – thoughtful, detail-oriented, and reliable

What We Do:

LendKey offers a comprehensive digital platform for private student loans, student loan refinancing, and home improvement loans, allowing community-based financial institutions to expand their portfolios and serve more borrowers without increasing infrastructure. Through our ALIRO platform, lenders can efficiently participate in, buy, and sell loans, streamlining portfolio diversification and capital deployment.

For financial institutions, LendKey provides turnkey solutions that include:

• End-to-end loan origination and servicing expertise
• Seamless access to a national network of lending partners
• Advanced risk mitigation and compliance support
• Opportunities to efficiently deploy capital and diversify portfolios

For borrowers, LendKey delivers:

• Access to affordable, competitive student loan products from trusted local lenders
• A simple, transparent digital application and servicing experience
• The benefits of community-focused lending with the convenience of modern technology

LendKey’s network lending model empowers both lenders and borrowers, bridging the gap between local values and national reach.

LendKey is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other basis prohibited by applicable state or federal law. LendKey offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process due to a disability, please let us know at [e-mail]. Visit Lendkey.com for more information.