Loan Servicing Specialist

LendKey USA; Cincinnati (OH); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

21 days paid time off

Paid training

Comprehensive benefits

Job summary

LendKey USA is seeking a Loan Servicing Specialist in Cincinnati, OH. You will handle inbound calls, assist borrowers and cosigners with payments, payoff requests, and account maintenance, while ensuring confidentiality and regulatory compliance.

The role offers a hybrid work arrangement with some days in the Blue Ash area and option to work from home on Thursdays and Fridays. We provide a supportive, growth‑oriented environment with competitive compensation, training, and comprehensive

Qualifications

• 1 year of customer service experience preferred.
• Proficiency with computers and Microsoft Office.
• Ability to handle sensitive borrower inquiries with professionalism.

Responsibilities

• Handle inbound customer service calls for loan products with exceptional service.
• Guide borrowers and cosigners through inquiries, payments, and payoff requests.
• Maintain confidentiality and security of borrower information; document interactions accurately.
• Collaborate with internal teams to resolve issues and meet performance goals.
• Ensure compliance with applicable federal and state regulations.

Skills

Customer service

Communication

Problem solving

Loan servicing knowledge

Tools

Microsoft Office

CRM systems

Job description

Improving Lives with Lending Made Simple

Come help us build a business that’s making a difference

LendKey is solving a complex challenge—to improve lives with lending made simple—by helping financial institutions compete in the digital age and provide a delightful customer experience, while providing borrowers with the simple, transparent, digital borrowing experience they have come to expect and desire.

We’re a Technology-Enabled Service company built on values that reflect our commitment to our customers & clients. We'reTruthfulat all times. Helpfulto teammates, clients, and customers. Present–committed & engaged to our teams and our work. Drivento be courageous and make an impact in everything we do.Diligent & conscientious in executing every element of work.

Best Places to Work in FinTech

Employees Deserve First-Class Service, Too

Our culture is driven by our customer-service philosophy that everyone deserves to be treated in a thoughtful, kind and caring way. That’s why we invest in our greatest asset: our people.

Generous Vacation Policy

To unwind and refresh

Competitive Compensation

Because we know it’s important

Training & Development

So your career grows as we grow

Comprehensive Benefits

Medical, Dental, Vision, Life Insurance, Disability & 401(k)

Engagement Teams

Staff-led & company funded to plan fun & volunteer activities

Flexible Work Policies

So you can find your work-life balance

See More About Life at Lendkey

Current Openings

Position:Loan Servicing Specialist Location: Cincinnati, OH
Job Id:102 # of Openings:1

LendKey is a pioneer in digital network lending, empowering more than 400 credit unions and community banks nationwide. With over $8 billion in originated loans and $3.4 billion in serviced assets, we provide an integrated platform combining technology, operations, compliance, and capital markets access to help financial institutions compete in the digital age.

The Loan Servicing Specialist is responsible for providing top-tier customer service and support throughout the lifecycle of a loan. This role focuses on assisting customers with inquiries related to payments, refunds, and general account maintenance through inbound calls, with potential communication through email and chat. The ideal candidate will demonstrate professionalism, empathy, and strong problem-solving skills while ensuring compliance with all federal and state regulations.

Compensation:

• Starting at $20/hour
• An additional $1 per hour when working closing shifts
• Monthly bonus up to $800

Location:

• Hybrid work week
• Monday – Wednesday in Blue Ash office
• Thursday – Friday option to work from home

Why work for us?

We have a lot to offer those who are looking to take the next step in their career, including:

• Opportunity to join a growing fintech
• Creative and transparent company culture
• Growth potential
• Comprehensive medical, dental, vision, and life insurance benefits
• 21 days of paid time off
• Paid training

What You’ll Be Doing:

• Primarily handle inbound customer service calls for our loan products. Provide exceptional customer service while guiding borrowers and cosigners through inquiries, payments, and payoff requests.
• Demonstrate in-depth knowledge of loan products, systems, and procedures. Provide individualized, supportive, and trustworthy customer care.
• Maintain confidentiality and security of borrower information.
• Accurately record and document customer interactions and account updates.
• Track and report recurring client issues, lending trends, and system challenges.
• Problem-solve and perform due diligence functions to ensure compliance with all federal and state regulations, including the Fair Debt Collection Practices Act and bankruptcy laws.
• Collaborate with internal departments to ensure timely resolution of customer concerns.
• Meet or exceed daily, weekly, and monthly performance goals, deadlines, and quality objectives.
• Participate in departmental projects and continuous improvement initiatives as needed.

What We’re Looking For:

• Proven ability to deliver outstanding customer service and handle sensitive borrower inquiries
• Excellent verbal and written communication skills
• Proficiency with computer systems and Microsoft suite, with the ability to navigate multiple systems
• Strong problem-solving skills and the ability to think critically under pressure
• Adaptable, team-oriented, and able to thrive in a fast-paced environment
• Ability to manage multiple priorities and maintain accuracy and attention to detail
• Courteous, professional, and positive demeanor
• Prior financial or loan servicing experience is helpful but not required
• 1 year of customer service experience preferred
• Proficiency with computer systems and Microsoft suite

Culture & Mindset

We’re looking for people who care deeply about delivering strong outcomes for customers and supporting their teammates. LendKey was recognized as a 2026 Cincinnati Top Workplace by The Cincinnati Enquirer based on employee feedback.

You’ll be successful here if you align with how we work:

• Truthful – act with honesty and integrity
• Helpful – support teammates, clients, and customers
• Present – show up engaged, accountable, and committed
• Driven – motivated to make an impact
• Diligent – thoughtful, detail-oriented, and reliable

What We Do:

LendKey offers a comprehensive digital platform for private student loans, student loan refinancing, and home improvement loans, allowing community-based financial institutions to expand their portfolios and serve more borrowers without increasing infrastructure. Through our ALIRO platform, lenders can efficiently participate in, buy, and sell loans, streamlining portfolio diversification and capital deployment.
For financial institutions, LendKey provides turnkey solutions that include:

• End-to-end loan origination and servicing expertise
• Seamless access to a national network of lending partners
• Advanced risk mitigation and compliance support
• Opportunities to efficiently deploy capital and diversify portfolios

For borrowers, LendKey delivers:

• Access to affordable, competitive student loan products from trusted local lenders
• A simple, transparent digital application and servicing experience
• The benefits of community-focused lending with the convenience of modern technology

LendKey’s network lending model empowers both lenders and borrowers, bridging the gap between local values and national reach.

LendKey is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other basis prohibited by applicable state or federal law. LendKey offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process due to a disability, please let us know at [e-mail]. Visit Lendkey.com for more information.