Loan Origination Specialist, Customer Service

LendKey; Cincinnati (OH); Hybrid; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

21 days paid time off

Paid training

Hybrid work model

Job summary

LendKey is a pioneer in digital network lending, empowering over 400 credit unions and community banks nationwide. The Loan Specialist role supports borrowers through the full life cycle of the loan, from application to repayment, often assisting with document verification and other projects.

This position is based in Cincinnati with a hybrid schedule and opportunities for growth. Compensation starts at $20/hour, with $1 extra per hour for closing shifts and a monthly bonus up to $800.

Qualifications

• Minimum education: high school diploma or GED.
• Proven customer service skills are valued.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle client inquiries and problems throughout the loan application process.
• Have in-depth knowledge of loan products and systems.
• Manage numerous individual customer accounts.
• Maintain confidentiality and security of borrower information.
• Collaborate with internal departments to resolve issues.
• Track and report client issues, lending habits and system problems.
• Provide trustworthy, supportive, and individualized customer care.
• Assist with document verification and other projects as needed.

Skills

Customer service

Communication

Multitasking

Problem-solving

Teamwork

Education

High school diploma or GED

Job description

LendKey is a pioneer in digital network lending, empowering more than 400 credit unions and community banks nationwide. With over $8 billion in originated loans and $3.4 billion in serviced assets, we provide an integrated platform combining technology, operations, compliance, and capital markets access to help financial institutions compete in the digital age.

From delivering up-to-date information on loan applications to educating potential borrowers about our products, Loan Specialists play a crucial role in helping our customers. Loan Specialists will assist borrowers during the full life cycle of the loan, from the application process through repayment. This role is versatile, often switching gears to assist in document verification and other projects. The Loan Specialist is key to company growth and success by providing a high-quality and engaging customer experience.

From delivering up-to-date information on loan applications to educating potential borrowers about our products, Loan Specialists play a crucial role in helping our customers. Loan Specialists will assist borrowers during the full life cycle of the loan, from the application process through repayment. This role is versatile, often switching gears to assist in document verification and other projects. The Loan Specialist is key to company growth and success by providing a high-quality and engaging customer experience.

Compensation:

• Starting at $20/hour
• An additional $1 per hour when working closing shifts
• Monthly bonus up to $800

Location:

• Hybrid work week
• Monday – Wednesday in Blue Ash office
• Thursday – Friday option to work from home

Why work for us?

• Opportunity to join a growing fintech
• Creative and transparent company culture
• Growth potential
• Comprehensive medical, dental, vision, and life insurance benefits
• 21 days of paid time off
• Paid training

What You’ll Be Doing:

• Handling client inquiries and problems throughout the loan application process
• Having in-depth knowledge of loan products and systems
• Managing numerous individual customer accounts
• Maintaining confidentiality and security of borrower information
• Working with internal departments to solve issues
• Tracking, documenting, and reporting continuous client issues, lending habits and system problems
• Providing trustworthy, supportive, and individualized customer care
• Assisting with document verification and other projects as needed

What We’re Looking For:

• Driven team members seeking a rewarding work environment
• Excellent communication and written skills
• Proven customer service skills (financial experience is not required, but a definite advantage)
• Team-oriented and functions well in a fast-paced environment
• Strong problem-solving skills
• Adaptability and ability to multitask
• Courteous and positive attitude
• Perform well under pressure
• Minimum education requirement: high school diploma or GED

Culture & Mindset

We’re looking for people who care deeply about delivering strong outcomes for customers and supporting their teammates. LendKey was recognized as a 2026 Cincinnati Top Workplace by The Cincinnati Enquirer based on employee feedback.

You’ll be successful here if you align with how we work:

• Truthful – act with honesty and integrity
• Helpful – support teammates, clients, and customers
• Present – show up engaged, accountable, and committed
• Driven – motivated to make an impact
• Diligent – thoughtful, detail-oriented, and reliable

What We Do:

LendKey offers a comprehensive digital platform for private student loans, student loan refinancing, and home improvement loans, allowing community-based financial institutions to expand their portfolios and serve more borrowers without increasing infrastructure. Through our ALIRO platform, lenders can efficiently participate in, buy, and sell loans, streamlining portfolio diversification and capital deployment.

For financial institutions, LendKey provides turnkey solutions that include:

• End-to‑end loan origination and servicing expertise
• Seamless access to a national network of lending partners
• Advanced risk mitigation and compliance support
• Opportunities to efficiently deploy capital and diversify portfolios

For borrowers, LendKey delivers:

• Access to affordable, competitive student loan products from trusted local lenders
• A simple, transparent digital application and servicing experience
• The benefits of community‑focused lending with the convenience of modern technology

LendKey’s network lending model empowers both lenders and borrowers, bridging the gap between local values and national reach.

LendKey is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other basis prohibited by applicable state or federal law. LendKey offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process due to a disability, please let us know at [e-mail]. Visit Lendkey.com for more information.