Customer-First Loan Servicing Specialist

LendKey USA; Cincinnati (OH); Hybrid; USD 27,552 - 34,440; Full time

Benefits offered by this job

21 days paid time off

Paid training

Comprehensive benefits

Job summary

LendKey USA is seeking a Loan Servicing Specialist in Cincinnati, OH. You will handle inbound calls, assist borrowers and cosigners with payments, payoff requests, and account maintenance, while ensuring confidentiality and regulatory compliance.

The role offers a hybrid work arrangement with some days in the Blue Ash area and option to work from home on Thursdays and Fridays. We provide a supportive, growth‑oriented environment with competitive compensation, training, and comprehensive

Qualifications

• 1 year of customer service experience preferred.
• Proficiency with computers and Microsoft Office.
• Ability to handle sensitive borrower inquiries with professionalism.

Responsibilities

• Handle inbound customer service calls for loan products with exceptional service.
• Guide borrowers and cosigners through inquiries, payments, and payoff requests.
• Maintain confidentiality and security of borrower information; document interactions accurately.
• Collaborate with internal teams to resolve issues and meet performance goals.
• Ensure compliance with applicable federal and state regulations.

Skills

Customer service

Communication

Problem solving

Loan servicing knowledge

Tools

Microsoft Office

CRM systems

Job description

LendKey USA is seeking a Loan Servicing Specialist in Cincinnati, OH. You will handle inbound calls, assist borrowers and cosigners with payments, payoff requests, and account maintenance, while ensuring confidentiality and regulatory compliance.

The role offers a hybrid work arrangement with some days in the Blue Ash area and option to work from home on Thursdays and Fridays. We provide a supportive, growth‑oriented environment with competitive compensation, training, and comprehensive