Loan Origination Specialist, Customer Service

LendKey USA; Cincinnati (OH); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Hybrid work week

Blue Ash office

Monthly bonus up to $800

Paid training

21 days of paid time off

Comprehensive benefits

Job summary

LendKey is hiring a Loan Origination Specialist in Cincinnati, OH. You will handle the loan application process, provide excellent customer service, and maintain knowledge of loan products.

This role involves working with internal departments, ensuring confidentiality, and supporting borrowers through the full lifecycle of the loan, from application to repayment.

Qualifications

• Proven customer service experience preferred.
• Strong communication, written and verbal.
• Ability to multi-task and manage multiple accounts.

Responsibilities

• Handle client inquiries and problems throughout the loan application process.
• Maintain knowledge of loan products and systems.
• Manage multiple customer accounts with confidentiality and care.
• Coordinate with internal departments to resolve issues.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Team collaboration

Education

High school diploma or GED

Job description

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New Lower Rates. Explore private student loan options with competitive rates.

Improving Lives with Lending Made Simple

Come help us build a business that’s making a difference

VIEW OPEN ROLES

Join Our Team

LendKey is solving a complex challenge—to improve lives with lending made simple—by helping financial institutions compete in the digital age and provide a delightful customer experience, while providing borrowers with the simple, transparent, digital borrowing experience they have come to expect and desire.

We’re a Technology-Enabled Service company built on values that reflect our commitment to our customers & clients. We'reTruthfulat all times. Helpfulto teammates, clients, and customers. Present--committed & engaged to our teams and our work. Drivento be courageous and make an impact in everything we do.Diligent & conscientious in executing every element of work.

Best Places to Work in FinTech

Employees Deserve First-Class Service, Too

Our culture is driven by our customer-service philosophy that everyone deserves to be treated in a thoughtful, kind and caring way. That’s why we invest in our greatest asset: our people.

Generous Vacation Policy

To unwind and refresh

Competitive Compensation

Because we know it’s important

Training & Development

So your career grows as we grow

Comprehensive Benefits

Medical, Dental, Vision, Life Insurance, Disability & 401(k)

Engagement Teams

Staff-led & company funded to plan fun & volunteer activities

Flexible Work Policies

So you can find your work-life balance

See More About Life at Lendkey

Current Openings

Position: Loan Origination Specialist, Customer Service Location: Cincinnati, OH

Job Id: 103 # of Openings: 2

LendKey is a pioneer in digital network lending, empowering more than 400 credit unions and community banks nationwide. With over $8 billion in originated loans and $3.4 billion in serviced assets, we provide an integrated platform combining technology, operations, compliance, and capital markets access to help financial institutions compete in the digital age. From delivering up-to-date information on loan applications to educating potential borrowers about our products, Loan Specialists play a crucial role in helping our customers. Loan Specialists will assist borrowers during the full life cycle of the loan, from the application process through repayment. This role is versatile, often switching gears to assist in document verification and other projects. The Loan Specialist is key to company growth and success by providing a high-quality and engaging customer experience.

LendKey is a pioneer in digital network lending, empowering more than 400 credit unions and community banks nationwide. With over $8 billion in originated loans and $3.4 billion in serviced assets, we provide an integrated platform combining technology, operations, compliance, and capital markets access to help financial institutions compete in the digital age. From delivering up-to-date information on loan applications to educating potential borrowers about our products, Loan Specialists play a crucial role in helping our customers. Loan Specialists will assist borrowers during the full life cycle of the loan, from the application process through repayment. This role is versatile, often switching gears to assist in document verification and other projects. The Loan Specialist is key to company growth and success by providing a high-quality and engaging customer experience.

LendKey is a pioneer in digital network lending, empowering more than 400 credit unions and community banks nationwide. With over $8 billion in originated loans and $3.4 billion in serviced assets, we provide an integrated platform combining technology, operations, compliance, and capital markets access to help financial institutions compete in the digital age. From delivering up-to-date information on loan applications to educating potential borrowers about our products, Loan Specialists play a crucial role in helping our customers. Loan Specialists will assist borrowers during the full life cycle of the loan, from the application process through repayment. This role is versatile, often switching gears to assist in document verification and other projects. The Loan Specialist is key to company growth and success by providing a high-quality and engaging customer experience.

Compensation:

• Starting at $20/hour
• An additional $1 per hour when working closing shifts
• Monthly bonus up to $800

Location:

• Hybrid work week
• Monday – Wednesday in Blue Ash office
• Thursday – Friday option to work from home

Why work for us?

We have a lot to offer those who are looking to take the next step in their career, including:

• Opportunity to join a growing fintech
• Creative and transparent company culture
• Growth potential
• Comprehensive medical, dental, vision, and life insurance benefits
• 21 days of paid time off
• Paid training

What You’ll Be Doing:

• Handling client inquiries and problems throughout the loan application process
• Having in-depth knowledge of loan products and systems
• Managing numerous individual customer accounts
• Maintaining confidentiality and security of borrower information
• Working with internal departments to solve issues
• Tracking, documenting, and reporting continuous client issues, lending habits and system problems
• Providing trustworthy, supportive, and individualized customer care
• Assisting with document verification and other projects as needed

What We’re Looking For:

• Driven team members seeking a rewarding work environment
• Excellent communication and written skills
• Proven customer service skills (financial experience is not required, but a definite advantage)
• Team-oriented and functions well in a fast-paced environment
• Strong problem-solving skills
• Adaptability and ability to multitask
• Courteous and positive attitude
• Perform well under pressure
• Minimum education requirement: high school diploma or GED

Culture & Mindset

We’re looking for people who care deeply about delivering strong outcomes for customers and supporting their teammates. LendKey was recognized as a 2026 Cincinnati Top Workplace by The Cincinnati Enquirer based on employee feedback.

You’ll be successful here if you align with how we work:

• Truthful – act with honesty and integrity
• Helpful – support teammates, clients, and customers
• Present – show up engaged, accountable, and committed
• Driven – motivated to make an impact
• Diligent – thoughtful, detail-oriented, and reliable

What We Do:

LendKey offers a comprehensive digital platform for private student loans, student loan refinancing, and home improvement loans, allowing community-based financial institutions to expand their portfolios and serve more borrowers without increasing infrastructure. Through our ALIRO platform, lenders can efficiently participate in, buy, and sell loans, streamlining portfolio diversification and capital deployment.
For financial institutions, LendKey provides turnkey solutions that include:

• End-to-end loan origination and servicing expertise
• Seamless access to a national network of lending partners
• Advanced risk mitigation and compliance support
• Opportunities to efficiently deploy capital and diversify portfolios

For borrowers, LendKey delivers:

• Access to affordable, competitive student loan products from trusted local lenders
• A simple, transparent digital application and servicing experience
• The benefits of community-focused lending with the convenience of modern technology

LendKey’s network lending model empowers both lenders and borrowers, bridging the gap between local values and national reach.

LendKey is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other basis prohibited by applicable state or federal law. LendKey offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process due to a disability, please let us know at [e-mail]. Visit Lendkey.com for more information.