Loan Servicing Representative II

Servicing Solutions, LLC; Orange (CA); Vor Ort; USD 32.000 - 34.000; Vollzeit

Zusammenfassung

Servicing Solutions, LLC is seeking a Loan Servicing Representative II in Orange, CA to manage delinquent accounts (31–60+ days). You will negotiate payment solutions, work to bring accounts current, and perform outbound calls to secure arrangements.

This full-time, in-office role emphasizes meeting daily and monthly targets, while adhering to FDCPA and compliance standards. The position requires strong negotiation/communication skills, multitasking in a fast-paced environment, and experience

Qualifikationen

• Minimum high school diploma or equivalent.
• 2+ years’ experience in a collection environment preferred.
• Knowledge of state and federal collection laws, including the FDCPA.
• Excellent communication and negotiation skills.
• Proficient computer skills, including Excel and Outlook.
• Willing to work overtime and weekends.
• Able to multi-task in a fast-paced environment.
• Experience with skip tracing or repossession is a plus.

Aufgaben

• Negotiate with customers to create payment solutions based on individual circumstances.
• Meet and exceed daily and monthly goals.
• Initiate outbound calls to secure payments or timely arrangements.
• Demonstrate ability to be a team player and collaborate with colleagues.
• Collect accounts that are past due and reduce delinquency levels.
• Conduct skip-tracing to locate potential leads.
• Handle high volume of calls in a high-stress environment.
• Meet quality assurance and productivity standards.

Kenntnisse

Communication

Negotiation

Excel

Outlook

Typing

Ausbildung

High School diploma

Tools

Auto Collections

Jobbeschreibung

The Loan Servicing Representative II (LSR II) is a critical role within Servicing Solutions working to resolve accounts potentially 31 to 60+ days past due. This role is pivotal in preventing loan losses through progressive collection efforts. Ideal candidates will have strong negotiation skills working to bring accounts current with a combination of payments and available tools to assist customers.

Job Duties

• Good negotiation skills- accomplished through mutual communication between agent and customer to successfully obtain payment.
• Negotiate with customers to create payment solutions based on individual circumstances.
• Meet and exceed daily goals and monthly goals.
• Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.
• Demonstrates ability to be a team player.
• Collect accounts that are past due.
• Bring delinquency down in assigned queue and overall delinquency.
• Conduct skip-tracing activity to generate potential leads on customer or collateral.
• Handle high volume of calls in a high stress environment.
• Meet quality assurance and productivity standards

Requirements

• Excellent communication and negotiation skills
• Willing and able to work a flexible schedule including overtime and weekends
• Ability to multi-task in a fast-paced environment
• Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act
• Good computer and typing skills
• General knowledge of Microsoft Excel, and Outlook
• High School diploma or equivalent required.
• 2+ years’ experience in collection environment preferred.
• Auto Collections experience preferred.
• Knowledge of collection, repossession, and skip tracing.

We are located in Orange at the Shops at Orange and are full-time in the office Monday - Friday from 8 a.m. to 5:00 p.m. The qualified candidate will earn between $23 - $25 / hour based on experience.