Bilingual Collection Specialist - 61+ Days

Veros Credit, LLC; Santa Ana (CA); Sur place; USD 30 000 - 41 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

FSA

Disability Insurance

EAP

401(k) Plan

Tuition Reimbursement

Paid Holidays

PTO

Transit Benefit

Referral Bonus

Office coffee/tea

Résumé du poste

Veros Credit, LLC is seeking an Account Servicing Specialist (61+ Days) to service auto loan accounts 61+ days delinquent and document activities in loan servicing software. In-office roles are available in Santa Ana, CA and Ontario, CA.

Essential duties include complying with FDCPA, negotiating payment plans, and helping borrowers stay in their vehicles while meeting loan obligations. Must be bilingual in English and Spanish.

Qualifications

• 2+ years in automotive collections with 61+ delinquency.
• 2+ years of skip tracing experience; reinstatements a plus.
• Strong communication, negotiation and problem-solving skills.
• Read, interpret and apply FDCPA and related regulations.
• Interact with customers professionally and tactfully.
• Able to work in a fast-paced environment and as part of a team.
• Flexible schedule with overtime as needed.
• Bilingual English/Spanish required.

Responsabilités

• Follow and ensure compliance with company policies and FDCPA.
• Negotiate payment arrangements and suggest options to borrowers.
• Help borrowers keep their vehicle while meeting loan obligations.
• Document account information and collection activities accurately.
• Use skip tracing tools to locate delinquent borrowers.
• Perform other duties as assigned.

Connaissances

Communication skills

Negotiation

Problem solving

Regulatory understanding

Professional interaction

Teamwork

Adaptability

Formation

High School Diploma or GED

Description du poste

About Us

Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve.

We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day.

Some of our benefit offerings include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, Indemnity Insurance
• Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
• Referral Bonus
• Quarterly lunches
• Daily fresh fruit
• Office Starbucks Coffee/Latte/Espresso Machine
• And a lot more!

About The Position

The Account Servicing Specialist (61+ Days) will be responsible for servicing auto loan accounts that are 61+ days delinquent and documenting all collection activities utilizing loan servicing software.

In-office positions are available only in Santa Ana, CA, and Ontario, CA.

Essential Responsibilities:

• Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
• Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
• Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan.
• Accurately and professionally document account information and collection activities.
• Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers.
• Other duties as assigned.

Essential Requirements:

• 2+ year(s) of experience in the automotive collections field working 61+ delinquency.
• 2+ year(s) of skip tracing experience.Reinstatements experience is a plus.
• Effective communication, negotiation, and problem-solving skills.
• Ability to read, interpret and apply federal, state, and local collections regulations.
• Ability to interact with customers in a professional, tactful, and sensitive manner.
• Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
• Available to work a flexible work schedule and overtime as needed.
• High School Diploma or GED.
• Bilingual (English/Spanish) required.

Salary: $22.00 - $30.00 per hour + Bonus

#VHP

Veros Credit, LLC is an equal opportunity employer.

**This Organization Participates in E-Verify

Keywords:

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