Loan Servicing Representative

Employee Relations Associates, Inc.; Des Moines, Northern (IA, KY); Hybrid; USD 52,000 - 64,000; Full time

Benefits offered by this job

Benefits package

Job summary

Employee Relations Associates, Inc. is seeking a detail-oriented Loan Document Operations Analyst to support a document-intensive loan servicing team.

The role focuses on post-closing documentation, processing, redisclosures, settlement reviews, and shipping of loan documents. The ideal candidate will handle paper documents with high accuracy, follow structured processes, and manage multiple operational tasks in a hybrid Des Moines environment.

Qualifications

• 2+ years of loan servicing support experience.
• Strong attention to detail and accuracy.
• Ability to follow structured processes and detailed procedures.
• Strong organizational and time-management skills.
• Ability to work independently while knowing when to escalate issues.

Responsibilities

• Support loan servicing and downstream loan fulfillment activities.
• Process and maintain paper-based loan documentation.
• Prepare, print, package, and ship loan documents, letters, and related correspondence.
• Accurately update loan origination and servicing systems.
• Review and process Closing Disclosure (CD) information.
• Support redisclosure requests when changes are identified.
• Monitor and respond to requests received through shared team mailboxes and SharePoint queues.
• Complete required redisclosure documentation and submit appropriate requests.
• Perform settlement and refund reviews by reviewing refund settlement statements and comparing to Closing Disclosure.
• Identify discrepancies and ensure figures reconcile accurately.
• Initiate refund processes when requirements are met.
• Communicate with internal business partners, settlement agents, and other operational teams.
• Perform moderately complex transactional support activities.
• Follow established procedures and escalate non-routine issues to the supervisor.
• Proactively identify opportunities to improve processes and operational efficiency.
• Maintain accurate records and meet established quality and productivity standards.
• Handle confidential loan and financial information appropriately.

Skills

Attention to detail

Organizational skills

Time management

Independent work

Job description

Loan Document Operations Analyst

Location: Des Moines, IA – 801 Walnut St

Work Arrangement: Hybrid

Contract Duration: 12 months, with strong potential for extension and/or conversion to full-time

Schedule: Monday–Friday 6:00 AM – 2:30 PM

Data Entry Test Required

Work Schedule

Monday: In-office

Tuesday/Wednesday/Thursday/Friday: Rotating schedule between in-office and remote work

Position Overview

We are seeking a detail-oriented Loan Document Operations Analyst to support a document-intensive loan servicing and operations team. This role supports post-closing loan documentation activities, document processing, redisclosures, settlement and refund reviews, and shipping.

The position is well suited for candidates with strong office, administrative, analytical, or financial operations experience. Mortgage experience is preferred but not required, as comprehensive training will be provided.

The successful candidate will be highly organized, comfortable working with paper documents and structured processes, and able to maintain a high level of accuracy while managing multiple operational tasks.

Key Responsibilities

• Support loan servicing and downstream loan fulfillment activities.
• Process and maintain paper-based loan documentation.
• Prepare, print, package, and ship loan documents, letters, and related correspondence.
• Accurately update loan origination and servicing systems.
• Review and process Closing Disclosure (CD) information.
• Support redisclosure requests when changes are identified.
• Monitor and respond to requests received through shared team mailboxes and SharePoint queues.
• Complete required redisclosure documentation and submit appropriate requests.
• Perform settlement and refund reviews by:
• Reviewing refund settlement statements.
• Comparing settlement information against the applicable Closing Disclosure.
• Identifying discrepancies and ensuring figures reconcile accurately.
• Initiating refund processes when requirements are met.
• Communicate with internal business partners, settlement agents, and other operational teams.
• Perform moderately complex transactional support activities.
• Follow established procedures and escalated non-routine issues to the appropriate supervisor.
• Proactively identify opportunities to improve processes and operational efficiency.
• Maintain accurate records and meet established quality and productivity standards.
• Handle confidential loan and financial information appropriately.

Required Qualifications

• 2+ years of loan servicing support experience, or equivalent experience demonstrated through one or more of the following
• Strong attention to detail and accuracy.
• Ability to follow structured processes and detailed procedures.
• Strong organizational and time-management skills.
• Ability to work independently while knowing when to escalated issues.

“ TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!”