Loan Servicing Representative 2 - Contingent

Dexian; Des Moines (IA); On-site; USD 36,000 - 51,000; Full time

Job summary

Dexian is seeking a Loan Servicing Representative to validate disclosures for closed retail mortgage loans, focusing on non-numeric review, fee recording reconciliation, and ensuring proper documentation. In a fast-paced operations environment, you will research discrepancies, maintain quality and production standards, and participate in internal training.

Prior loan servicing exposure helps, but entry-level candidates may qualify with training.

Qualifications

• 6+ months of Loan Servicing support experience or equivalent.
• Strong research and analytical skills.
• Detail-oriented with non-numeric data review.
• Ability to learn quickly; internal training provided.
• Professional office/operations experience.

Responsibilities

• Review and validate loan documentation and disclosure materials for accuracy.
• Reconcile recording fees and resolve variances.
• Perform non-numeric disclosure data reviews for accuracy.
• Confirm required information is disclosed correctly with documentation.
• Research issues and take corrective action.
• Document findings in internal systems.
• Support smaller disclosure-related processes.
• Maintain quality and productivity in a time-tracked environment.

Skills

Research skills

Analytical thinking

Computer proficiency

Attention to detail

Problem solving

Willingness to learn

Office experience

Team player

Job description

In this assignment, you may: Support Loan Servicing; seek ways to improve individual work processes within established procedures. Perform routine transactional support tasks. Regularly receive direction from supervisor and escalation questions and issues. Interact with client personnel on basic information. Required Qualifications: 6+ months of Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

Job Summary

The Loan Servicing Representative is responsible for validating and reviewing disclosures for closed retail mortgage loans to ensure accuracy, completeness, and compliance. This role focuses heavily on non numeric review, recording fee reconciliation, and verifying that all required information was properly disclosed and supported by documentation. This position operates in a fast-paced, operations driven office environment, and attention to detail is critical. The ideal candidate is curious, efficient, and comfortable researching discrepancies while maintaining quality and production standards. Internal training is provided, and the role is well?suited for both operations professionals and entry?level candidates/new graduates.

Key Responsibilities

• Review and validate loan documentation and disclosure materials for accuracy and completness.
• Reconcile recording fees, identify variances, and ensure discrepancies are resolved or properly documented.
• Perform detailed review of non-numeric disclosure data to ensure accuracy and correct presentation.
• Confirm required information was disclosed correctly and supported by appropriate documentation.
• Validate supporting materials, including (but not limited to):
• Credit reports, Loan documentation, Customer and transaction records
• Research issues, inconsistencies, or missing information and take appropriate corrective action.
• Document findings clearly and accurately within internal systems.
• Support smaller disclosure?related processes as assigned.
• Maintain quality and productivity expectations in a time?tracked operations environment.

Required Skills & Qualifications

Strong research and analytical skills with the ability to investigate and resolve issues.

Proficiency using computers and multiple systems in an office/operations setting.

Ability to work quickly and accurately in a production?driven environment where time is tracked.

Strong attention to detail, especially in non?numeric content review.

Effective problem?solving skills.

Willingness and ability to learn quickly; training is provided internally.

Professional experience working in an office or operations environment (cubicle setting preferred).

Dependable, collaborative, and helpful team mindset.

Preferred Qualifications (Not Required)

Prior experience in mortgage lending, loan servicing, or loan operations (a plus, not required).

Exposure to quality control, compliance review, or disclosure review functions.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.