Loan Servicing Representative

JobDiva, Inc.; Des Moines (IA); Hybrid; USD 38,000 - 48,000; Full time

Job summary

JobDiva, Inc. is hiring a Loan Document Operations Analyst in Des Moines, IA. The role supports loan operations and ensures documents are processed accurately and on time.

This entry-level opportunity is ideal for a recent graduate or early-career professional seeking experience in banking, lending, mortgage operations, and financial services. Training will be provided, and the position offers hybrid onsite/remote work with 12-month contract terms.

Qualifications

• A bachelor’s or associate degree OR relevant administrative/office experience.
• Strong attention to detail and accuracy.
• Comfort working with numbers, documents, and data.
• Good computer and data-entry skills.
• Strong organization and time-management skills.
• Professional communication skills.
• Interest in banking, lending, operations, or financial services.

Responsibilities

• Reviewing and processing loan and mortgage documentation.
• Entering and updating information in loan servicing systems.
• Preparing, printing, packaging, and shipping loan documents.
• Reviewing settlement statements and Closing Disclosures.
• Comparing financial information and identifying discrepancies.
• Assisting with redisclosures, settlements, and customer refunds.
• Monitoring requests through shared mailboxes and workflow queues.
• Communicating with internal teams and external settlement partners.
• Maintaining accurate records and meeting quality and productivity standards.
• Handling confidential financial information with professionalism.

Skills

Attention to detail

Data entry skills

Time management

Computer skills

Professional communication

Education

Bachelor’s or associate degree or relevant admin/office experience

Tools

Loan servicing systems

Job description

Recent Grad? Looking to Break Into Financial Services? This Is a Great Place to Start.

We’re hiring Loan Document Operations Analysts to join the operations team of a large, established financial services organization in downtown Des Moines.

This is an excellent entry-level opportunity for a recent college graduate or early-career professional looking to get their foot in the door with a major financial institution and build hands‑on experience in banking, lending, mortgage operations, and financial services.

Mortgage experience is NOT required. Training will be provided.

If you’re detail‑oriented, organized, comfortable working with numbers and documents, and eager to build a career in financial services, we’d love to talk with you.

The Opportunity

• Location: 801 Walnut St., Des Moines, IA
• Schedule: Monday–Friday, 6:00 AM–2:30 PM
• Hybrid: Combination of onsite and remote work
• Contract: 12 months with strong potential for extension and/or conversion to a full-time position
• Training: Comprehensive training provided
• Data Entry Assessment: Required

What You’ll Do

You’ll work behind the scenes supporting loan operations and ensuring important financial documents are processed accurately and on time. Responsibilities include:

• Reviewing and processing loan and mortgage documentation
• Entering and updating information in loan servicing systems
• Preparing, printing, packaging, and shipping loan documents
• Reviewing settlement statements and Closing Disclosures
• Comparing financial information and identifying discrepancies
• Assisting with redisclosures, settlements, and customer refunds
• Monitoring requests through shared mailboxes and workflow queues
• Communicating with internal teams and external settlement partners
• Maintaining accurate records and meeting quality and productivity standards
• Handling confidential financial information with professionalism

What We’re Looking For

You do not need to come from a mortgage background to be successful in this role.

We’re especially interested in candidates who bring:

• A bachelor’s or associate degree OR relevant administrative/office experience
• Strong attention to detail and accuracy
• Comfort working with numbers, documents, and data
• Good computer and data-entry skills
• Strong organization and time‑management skills
• Ability to learn new systems and processes quicklyProfessional communication skills
• An interest in building a career in banking, lending, operations, or financial services

Experience in banking, mortgage, loan servicing, finance, insurance, data entry, administrative support, or document processing is a plus — but not required.

Why Consider It?

This is more than a data‑entry position. It’s an opportunity to gain experience inside a major financial services environment, learn the loan lifecycle, build your resume, and open the door to future opportunities in banking and financial operations.

#INDCEN