Loan Documentation & Operations Analyst

Employee Relations Associates, Inc.; Des Moines, Northern (IA, KY); Hybrid; USD 52,000 - 64,000; Full time

Benefits offered by this job

Benefits package

Job summary

Employee Relations Associates, Inc. is seeking a detail-oriented Loan Document Operations Analyst to support a document-intensive loan servicing team.

The role focuses on post-closing documentation, processing, redisclosures, settlement reviews, and shipping of loan documents. The ideal candidate will handle paper documents with high accuracy, follow structured processes, and manage multiple operational tasks in a hybrid Des Moines environment.

Qualifications

• 2+ years of loan servicing support experience.
• Strong attention to detail and accuracy.
• Ability to follow structured processes and detailed procedures.
• Strong organizational and time-management skills.
• Ability to work independently while knowing when to escalate issues.

Responsibilities

• Support loan servicing and downstream loan fulfillment activities.
• Process and maintain paper-based loan documentation.
• Prepare, print, package, and ship loan documents, letters, and related correspondence.
• Accurately update loan origination and servicing systems.
• Review and process Closing Disclosure (CD) information.
• Support redisclosure requests when changes are identified.
• Monitor and respond to requests received through shared team mailboxes and SharePoint queues.
• Complete required redisclosure documentation and submit appropriate requests.
• Perform settlement and refund reviews by reviewing refund settlement statements and comparing to Closing Disclosure.
• Identify discrepancies and ensure figures reconcile accurately.
• Initiate refund processes when requirements are met.
• Communicate with internal business partners, settlement agents, and other operational teams.
• Perform moderately complex transactional support activities.
• Follow established procedures and escalate non-routine issues to the supervisor.
• Proactively identify opportunities to improve processes and operational efficiency.
• Maintain accurate records and meet established quality and productivity standards.
• Handle confidential loan and financial information appropriately.

Skills

Attention to detail

Organizational skills

Time management

Independent work

Job description

Employee Relations Associates, Inc. is seeking a detail-oriented Loan Document Operations Analyst to support a document-intensive loan servicing team.

The role focuses on post-closing documentation, processing, redisclosures, settlement reviews, and shipping of loan documents. The ideal candidate will handle paper documents with high accuracy, follow structured processes, and manage multiple operational tasks in a hybrid Des Moines environment.