Loan Servicing Pro: Detail-Driven Customer Care on Site

Gate City Bank; United States; On-site; USD 42,000 - 66,000; Full time

Job summary

Gate City Bank in Fargo is seeking a Loan Servicing Representative to provide prompt, accurate service for personal, mortgage, and business loans. You will handle loan attributes, payments, and documentation while maintaining compliance with bank policies.

You will use Excel and Word to prepare reports, communicate with title/insurance/government agencies, and support team training as a SME in assigned tasks.

Qualifications

• Experience in customer service and loan-related tasks preferred.
• Strong numeric and data interpretation skills.
• Proficiency in Microsoft Excel and Word for reporting and documentation.

Responsibilities

• Maintain knowledge of loan attributes for task/file maintenance.
• Provide information and solutions to external customers by phone, email, or in person.
• Support and coach team members via the Peer Assistance line (PAL).
• Read and interpret loan documents and perform simple interest calculations.
• Communicate with title, insurance, and government agencies to resolve issues.
• Prepare documents, review reports and resolve errors for lien perfection and insurance requirements.
• Proficient in Excel and Word to pull, review, and create reports and mail merges.
• Complete monthly general ledger balancing and support auditing/compliance requirements.
• Serve as SME for assigned tasks and assist with training of team members.

Skills

Customer service

MS Excel

MS Word

Data interpretation

Education

Associate degree

Job description

Gate City Bank in Fargo is seeking a Loan Servicing Representative to provide prompt, accurate service for personal, mortgage, and business loans. You will handle loan attributes, payments, and documentation while maintaining compliance with bank policies.

You will use Excel and Word to prepare reports, communicate with title/insurance/government agencies, and support team training as a SME in assigned tasks.