Loan Servicing Specialist (On-Site) – Impact & Growth

Gate City Bank; Fargo (ND); On-site; USD 42,000 - 54,000; Full time

Job summary

Gate City Bank is seeking a dedicated Loan Servicing Representative in Fargo to handle personal, mortgage, and business loan servicing tasks with accuracy and compliance. The role emphasizes service quality, attention to detail, and collaboration with team members.

You will work on-site at our Fargo Corporate Office, typically 8-5, Monday through Friday, applying critical thinking to solve loan-related issues and support customers and internal teams throughout the loan lifecycle.

Qualifications

• Associate degree; two years of related experience; or equivalent combination.
• Strong oral and written communication skills.
• Ability to interpret loan documents and perform simple interest calculations.

Responsibilities

• Maintain knowledge of loan attributes to perform tasks and file maintenance related to loan balances, payments, interest, payoffs, auto payments, modifications, and insurance/title tracking.
• Deliver customer service by providing information/solutions for questions via phone, email, or in person.
• Support and coach team members via the Peer Assistance line (PAL).
• Read and interpret loan documents and calculate simple interest.
• Communicate with title, insurance, and government agencies; understand requirements and resolve issues.
• Prepare documents, review reports and resolve errors to achieve lien perfection and insurance requirements on all non-real estate loans.
• Proficiency in Excel and Word to pull, review, and create reports and mail-merged letters.
• Complete monthly general ledger balancing and assist with audits.
• Act as SME for assigned tasks and assist with training.

Skills

Loan servicing

Customer service

Problem solving

Excel

Word

Ledger balancing

Training others

Communication

Education

Associate degree

Associate degree or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Gate City Bank is seeking a dedicated Loan Servicing Representative in Fargo to handle personal, mortgage, and business loan servicing tasks with accuracy and compliance. The role emphasizes service quality, attention to detail, and collaboration with team members.

You will work on-site at our Fargo Corporate Office, typically 8-5, Monday through Friday, applying critical thinking to solve loan-related issues and support customers and internal teams throughout the loan lifecycle.