Loan Servicing Manager: Lead Operations & Compliance

Wilson Bank & Trust; Lebanon (TN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits

Career growth opportunities

Training & development

Job summary

Wilson Bank & Trust in Lebanon, TN is seeking a Loan Servicing Manager to lead a team responsible for the full lifecycle of loan servicing operations, including insurance tracking and escrow administration.

You will ensure regulatory compliance, support audits, drive process improvements, and collaborate with lending, underwriting, and insurance teams to deliver accurate, timely service to customers.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree in related field preferred.
• 3 years of experience in bank lending, loan operations or related field.
• 1 year of supervisory or leadership experience.
• Knowledge of lending processes, documentation, collateralization, UCC-1 Law, lien perfection, and Deeds of Trust.
• Solid understanding of lending regulations, loan underwriting, audit standards and risk management relevant to the lending function.
• Proficient with Microsoft Office and other standard software applications.
• Strong analytical skills and effective communication abilities.

Responsibilities

• Provide leadership and support to the Loan Servicing team, fostering a supportive and growth-oriented culture.
• Supervise, train, and mentor staff; identify development opportunities and provide feedback.
• Encourage innovation, efficiency and growth within the team to improve processes and compliance.
• Manage the full lifecycle of loan servicing operations including insurance tracking and escrow administration.
• Oversee servicing functions: payoffs, payment corrections, statements, and maintenance requests.
• Investigate and resolve loan account discrepancies and posting issues.
• Document servicing processes and procedures and ensure regulatory checklists are followed.
• Coordinate with lenders, underwriters, and insurance teams to maintain accuracy.

Skills

Analytical skills

Communication skills

Detail oriented

Problem solving

Leadership

Time management

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Wilson Bank & Trust in Lebanon, TN is seeking a Loan Servicing Manager to lead a team responsible for the full lifecycle of loan servicing operations, including insurance tracking and escrow administration.

You will ensure regulatory compliance, support audits, drive process improvements, and collaborate with lending, underwriting, and insurance teams to deliver accurate, timely service to customers.