Loan Servicing Insurance Operations Specialist

Fremont Bank; Livermore (CA); Híbrido; USD 71.635.000 - 95.991.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

401(k) with employer match

Performance-based bonuses

On-site gym

Tuition reimbursement

Descripción de la vacante

Fremont Bank is seeking a Loan Servicing Operations Specialist – Non-Impounded to support the Loan Servicing Department with respect to insurance for residential and consumer loans. You will ensure timely updates, track expired insurance, and coordinate force placement when needed.

This role requires strong customer service, communication, and analytical skills, with experience in office software. The position offers a comprehensive benefits package and growth opportunities within a

Formación

• High school graduate with some college level education or equivalent combination and experience.
• Minimum of 2 years customer service experience.
• Ability to maintain good relationship with customers and other employees.
• Analytical thinking ability, diplomacy, and professionalism are required.
• Task oriented with the ability to work on deadline.
• Excellent verbal and written communication skills.
• Moderate computer skills including working knowledge of Microsoft Office.
• Excellent customer service skills.
• Excellent organizational skills.
• Some knowledge of property fire insurance preferred.

Responsabilidades

• Track expired fire insurance for non-impounded residential and consumer loans.
• Send requests to insurance agents to get updated insurance declarations.
• Call insurance agents when updated insurance has not been received.
• Update insurance information to the loan servicing MSP system from evidence of insurance received by mail and fax.
• Preparation of documents for scanning.
• Preparation of quality control findings and subsequent reports.
• Additional tasks as assigned

Conocimientos

Customer service

Communication

Analytical thinking

Office computer skills

Insurance knowledge

Educación

High school diploma with some college

Herramientas

Microsoft Office

Descripción del empleo

Fremont Bank is seeking a Loan Servicing Operations Specialist – Non-Impounded to support the Loan Servicing Department with respect to insurance for residential and consumer loans. You will ensure timely updates, track expired insurance, and coordinate force placement when needed.

This role requires strong customer service, communication, and analytical skills, with experience in office software. The position offers a comprehensive benefits package and growth opportunities within a