Loan Insurance & Servicing Operations Specialist

Fremont-Bank; Livermore (CA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Employee Stock Ownership Plan (ESOP)

On-site gym

Job summary

Fremont Bank is seeking an Loan Servicing Operations Specialist – Non-Impounded to support the Loan Servicing Department with residential and consumer loan insurance updates. The role emphasizes timely updates, tracking expirations, and coordinating with insurance agents.

Candidates should have 2+ years of customer service experience, strong communication, and basic MS Office skills. This is a on-site position in Livermore, CA, offering benefits and a team-focused culture.

Qualifications

• Minimum of 2 years customer service experience.
• Ability to maintain good relationships with customers and employees.
• Analytical thinking, diplomacy and professionalism are required.
• Task oriented with the ability to meet deadlines.
• Excellent verbal and written communication skills.
• Moderate computer skills including Microsoft Office.
• Excellent customer service skills.
• Excellent organizational skills.
• Some knowledge of property fire insurance preferred.

Responsibilities

• Track expired fire insurance for non-impounded residential and consumer loans.
• Send requests to insurance agents to get updated insurance declarations.
• Call insurance agents when updated insurance has not been received.
• Update insurance information to the loan servicing MSP system from evidence received by mail and fax.
• Preparation of documents for scanning.
• Preparation of quality control findings and subsequent reports.
• Additional tasks as assigned.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Deadline oriented

Microsoft Office

Organizational skills

Analytical thinking

Diplomacy

Professionalism

Insurance knowledge (fire insurance)

Education

High school diploma with some college or equivalent experience

Job description

Fremont Bank is seeking an Loan Servicing Operations Specialist – Non-Impounded to support the Loan Servicing Department with residential and consumer loan insurance updates. The role emphasizes timely updates, tracking expirations, and coordinating with insurance agents.

Candidates should have 2+ years of customer service experience, strong communication, and basic MS Office skills. This is a on-site position in Livermore, CA, offering benefits and a team-focused culture.