Loan Servicing Director — Operations & Transformation

MIT-Federal-Credit-Unio; Lexington (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

MIT Federal Credit Union in Lexington, MA seeks a seasoned Loan Administration Manager to lead end-to-end servicing, ensure compliance, and drive transformation within the Loan Administration department. You will manage the team, optimize controls, and coordinate with asset management and internal partners to deliver scalable service delivery.

Ideal candidates bring 5+ years in loan administration, strong experience with investor servicing standards (Fannie Mae, Freddie Mac, FHLB), and a track

Qualifications

• Bachelor's degree in business, finance, or related field or equivalent experience.
• Five+ years in loan administration, loan servicing, or related area.
• Two+ years supervising employees or leading teams.
• Experience with investor servicing requirements and secondary-market operations.
• Hands-on with Fiserv DNA in loan servicing environment preferred.

Responsibilities

• Provide operational leadership and strategic direction for the Loan Administration department.
• Oversee end-to-end servicing operations, data integrity, and member service.
• Administer investor servicing requirements and regulatory/auditor responses.
• Manage servicing vendors, business continuity, and reporting.
• Lead process improvement, workflow automation, and servicing transformation initiatives.

Skills

Operational leadership

Strategic direction

Team leadership

Performance metrics

Management reporting

Process improvement

Workflow automation

Digital servicing

Vendor oversight

Regulatory audits

Education

Bachelor's degree in business or finance

MBA or advanced degree (preferred)

Tools

Fiserv DNA

MS Office / Reporting tools

Job description

MIT Federal Credit Union in Lexington, MA seeks a seasoned Loan Administration Manager to lead end-to-end servicing, ensure compliance, and drive transformation within the Loan Administration department. You will manage the team, optimize controls, and coordinate with asset management and internal partners to deliver scalable service delivery.

Ideal candidates bring 5+ years in loan administration, strong experience with investor servicing standards (Fannie Mae, Freddie Mac, FHLB), and a track