Loan Administration Manager

MIT Federal Credit Union; Lexington (MA); On-site; USD 120,000 - 160,000; Full time

Job summary

MIT Federal Credit Union seeks an experienced Loan Administration Manager to lead the Loan Administration department, directing end-to-end servicing operations and ensuring data integrity across consumer and mortgage products. You will supervise a high-performing team, maintain compliant policies, and support investor servicing requirements in line with Fannie Mae, Freddie Mac, and FHLB standards.

In this role you will oversee audits, governance, vendor oversight, business continuity, and

Qualifications

• Bachelor’s degree in business, finance, or a related field or equivalent experience.
• 5+ years in loan administration/servicing or related area.
• 2+ years supervising employees or providing work direction.
• Experience with investor servicing (Fannie Mae, Freddie Mac, FHLB) and secondary-market operations.
• Experience supporting regulatory, investor, or independent audits.
• Experience with Fiserv DNA in a loan servicing/administration environment preferred; SMB experience a plus.
• Experience developing operational controls, QA programs, performance metrics, and management reporting.
• Experience managing servicing vendors, business continuity planning, audits/examinations, system testing, and change implementation preferred.
• Experience leading process improvement, workflow automation, digital servicing, or servicing transformation initiatives.
• Industry certification or advanced degree such as MBA or CMB preferred.

Responsibilities

• Provide operational leadership and strategic direction for the Loan Administration department.
• Oversee end-to-end servicing operations, controls, data integrity, and member service across consumer, home equity, real estate, investor mortgage, indirect, and future loan products.
• Lead and develop a high-performing team with a focus on scalable service delivery.
• Maintain compliant policies, procedures, and quality-assurance programs.
• Administer investor servicing requirements and support secondary-market activities; ensure regulatory alignment.
• Support audits, examinations, system governance, vendor oversight, business continuity, reporting, and servicing transformation.

Skills

Loan servicing

Leadership

Audit support

Investor servicing

Investor guidelines

Fiserv DNA

Process improvement

Vendor management

Regulatory compliance

Reporting metrics

Education

Bachelor's in business/finance

MBA or CMB preferred

Job description

Position Summary:

The Loan Administration Manager provides operational leadership and strategic direction for the Loan Administration department in partnership with the Vice President of Loan Administration & Asset Management. This role oversees end-to-end servicing operations, controls, data integrity, and member service across consumer, home equity, real estate, investor mortgage, indirect, and future small business/commercial loan products within the Fiserv DNA core system; leads and develops a high-performing team; and ensures accurate, timely, and member-focused service. The Manager also maintains compliant policies, procedures, and quality-assurance programs; administers investor servicing requirements, including Fannie Mae, Freddie Mac, and FHLB guidelines; and supports secondary-market activities, audits, examinations, system governance, vendor oversight, business continuity, reporting, servicing transformation, and continuous process improvement. Successful candidates will bring broad loan servicing expertise, sound judgment, collaborative leadership skills, and a commitment to operational excellence, transformation, and scalable service delivery.

Job Requirements:

Required: Bachelor’s degree in business, finance, or a related field, or an equivalent combination of education and relevant experience. Five or more years of progressively responsible experience in loan administration, loan servicing, or a closely related area. Two or more years of experience supervising employees, leading teams, or providing formal work direction. Experience with investor servicing, including Fannie Mae, Freddie Mac, and FHLB requirements, and secondary-market operations required. Experience supporting regulatory, investor, or independent audits required. Hands-on experience with Fiserv DNA in a loan servicing or loan administration environment preferred; Fiserv SMB experience is a plus. Demonstrated experience developing operational controls, quality-assurance programs, performance metrics, and management reporting. Experience managing servicing vendors, business continuity planning, audit or examination responses, system testing, and change implementation preferred. Experience leading process improvement, workflow automation, digital servicing, or servicing transformation initiatives preferred. Relevant industry certification or advanced degree, such as an MBA or CMB, preferred.

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