Loan Administration Manager

MIT-Federal-Credit-Unio; Lexington (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

MIT Federal Credit Union in Lexington, MA seeks a seasoned Loan Administration Manager to lead end-to-end servicing, ensure compliance, and drive transformation within the Loan Administration department. You will manage the team, optimize controls, and coordinate with asset management and internal partners to deliver scalable service delivery.

Ideal candidates bring 5+ years in loan administration, strong experience with investor servicing standards (Fannie Mae, Freddie Mac, FHLB), and a track

Qualifications

• Bachelor's degree in business, finance, or related field or equivalent experience.
• Five+ years in loan administration, loan servicing, or related area.
• Two+ years supervising employees or leading teams.
• Experience with investor servicing requirements and secondary-market operations.
• Hands-on with Fiserv DNA in loan servicing environment preferred.

Responsibilities

• Provide operational leadership and strategic direction for the Loan Administration department.
• Oversee end-to-end servicing operations, data integrity, and member service.
• Administer investor servicing requirements and regulatory/auditor responses.
• Manage servicing vendors, business continuity, and reporting.
• Lead process improvement, workflow automation, and servicing transformation initiatives.

Skills

Operational leadership

Strategic direction

Team leadership

Performance metrics

Management reporting

Process improvement

Workflow automation

Digital servicing

Vendor oversight

Regulatory audits

Education

Bachelor's degree in business or finance

MBA or advanced degree (preferred)

Tools

Fiserv DNA

MS Office / Reporting tools

Job description

Position Summary:

The Loan Administration Manager provides operational leadership and strategic direction for the Loan Administration department in partnership with the Vice President of Loan Administration & Asset Management. This role oversees end-to-end servicing operations, controls, data integrity, and member service across consumer, home equity, real estate, investor mortgage, indirect, and future small business/commercial loan products within the Fiserv DNA core system; leads and develops a high-performing team; and ensures accurate, timely, and member-focused service. The Manager also maintains compliant policies, procedures, and quality-assurance programs; administers investor servicing requirements, including Fannie Mae, Freddie Mac, and FHLB guidelines; and supports secondary-market activities, audits, examinations, system governance, vendor oversight, business continuity, reporting, servicing transformation, and continuous process improvement. Successful candidates will bring broad loan servicing expertise, sound judgment, collaborative leadership skills, and a commitment to operational excellence, transformation, and scalable service delivery.

Job Requirements:

Required: Bachelor’s degree in business, finance, or a related field, or an equivalent combination of education and relevant experience. Five or more years of progressively responsible experience in loan administration, loan servicing, or a closely related area. Two or more years of experience supervising employees, leading teams, or providing formal work direction. Experience with investor servicing, including Fannie Mae, Freddie Mac, and FHLB requirements, and secondary-market operations required. Experience supporting regulatory, investor, or independent audits required. Hands-on experience with Fiserv DNA in a loan servicing or loan administration environment preferred; Fiserv SMB experience is a plus. Demonstrated experience developing operational controls, quality-assurance programs, performance metrics, and management reporting. Experience managing servicing vendors, business continuity planning, audit or examination responses, system testing, and change implementation preferred. Experience leading process improvement, workflow automation, digital servicing, or servicing transformation initiatives preferred. Relevant industry certification or advanced degree, such as an MBA or CMB, preferred.

View full job description here