Loan Servicing Associate I — Growth & Flexible Schedule

Partners Bank; Sanford (ME); On-site; USD 19,000 - 27,000; Full time

Job summary

Partners Bank in Sanford, ME is seeking a Loan Servicing Associate I to review retail loan documentation and onboard loans to the Core system, handling payments, payoffs, advances, reversals, and GL entries.

The role includes escrowedInvoices processing, track continuation UCCs, and uploading loan documents to imaging systems while ensuring regulatory compliance and strong customer service.

Qualifications

• Up to two years’ experience in a loan servicing environment.
• Set up all retail loans to the Core system and verify documentation for accuracy.
• Review and upload loan documentation to the document imaging system.
• Ability to multi-task, possess flexibility, and be a team player.
• Possess strong computer skills such as Microsoft Office, Word, and Excel.
• Possess strong communication skills. There is a substantial amount of telephone interaction with both internal and external customers.
• Excellent customer service skills with both internal and external customers.
• Ability to meet deadlines and prioritize job functions.

Responsibilities

• Set up new retail loans to Core System and complete a quality control review of the file.
• Review and upload of loan related documentation to the document imaging system.
• Prompt response to all internal and external loan inquiries that include but are not limited to payments, due dates, history, interest calculations, and quoting accurate loan payoffs.
• Assist with the sales, remittance, and reporting of secondary market loans with some understanding of the secondary market requirements.
• Review and process residential construction disbursements as requested.
• Review and mail daily generated notices/statements.
• Process payments from escrow accounts and remit to the appropriate agency or company.
• Process mortgage discharges, paid notes, and terminate UCC’s with the appropriate Secretary of State.
• Understand, support, and adhere to bank’s policies and procedures for both state and federal regulations.
• Willingness to take on any additional duties when required.

Skills

Multi-tasking

Teamwork

Customer service

Communication

Deadline oriented

Tools

Microsoft Office

Excel

Word

Job description

Partners Bank in Sanford, ME is seeking a Loan Servicing Associate I to review retail loan documentation and onboard loans to the Core system, handling payments, payoffs, advances, reversals, and GL entries.

The role includes escrowedInvoices processing, track continuation UCCs, and uploading loan documents to imaging systems while ensuring regulatory compliance and strong customer service.