Loan Servicing Associate

Journey Bank; Bloomsburg (Columbia County); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Excellent benefits package

401(k)

Paid holidays

Vacation time

Job summary

Journey Bank, a community bank with 22 locations, is hiring a Loan Servicing Associate for its Operations Center in Bloomsburg, PA. This on-site role handles document imaging, collateral filings, inquiries, and loan modifications within a collaborative team.

The position requires a high school diploma and preferred banking experience, with emphasis on accuracy, communication, and service to customers and internal staff.

Qualifications

• Must have a high school diploma or equivalent.
• One year banking experience is preferred.
• Strong reading, writing, grammar, and math skills.
• Accurate, with ability to learn loan documentation and servicing rules.

Responsibilities

• Scan and index loan documents and maintain imaging quality.
• Record, renew or satisfy collateral filings for mortgages, titles, and UCCs.
• Research and follow up on customer inquiries and issues.
• Process extensions, renewals and modifications for commercial loans.
• Remit payments received and department billings.
• Correct unposted transactions and review notices daily.
• Answer phones and direct inquiries to appropriate staff.
• Assist others to meet department goals.
• Review new loan docs for signatures and discrepancies; follow up as needed.

Skills

Reading & Writing

Math skills

PC skills

Interpersonal skills

Communication skills

Attention to detail

Education

High school diploma or equivalent

Job description

Loan Servicing Associate

Are you looking for a career with a purpose in your local community? By working at your community bank you will find a sense of purpose in your everyday job. At Journey Bank we strive to assist, all members of our community, on their financial journey. Journey Bank is a strong, independent community bank with 22 locations and 290 employees. We are seeking a full-time Loan Servicing Associate to join our team and work on-site at our Operations Center in Bloomsburg, PA.

The Loan Servicing Associate is responsible for performing a variety of duties to support the loan servicing function; reviewing and scanning documents, answer and direct incoming phone calls; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information.

Essential Responsibilities:

1. Scan and index loan documents and maintain the quality standards and timely completion of imaging process.
2. Record, renew or satisfy collateral filings which may include mortgages, vehicle titles and UCC's for new loans, current loans or paid off loans.
3. Research and follow up on internal and external customer inquiries and issues.
4. Process extension, renewal and modifications specific to the Commercial Loan area.
5. Remit and process payments received and department billings as required.
6. Perform daily correction of unposted transactions and review of system generated notices for mailing.
7. Answer and direct incoming phone calls from internal and external customers.
8. Assist other Loan Servicing Associates and Loan Servicing Manager as assigned or directed in order to accomplish department goals and responsibilities.
9. Review new loan documentation for completeness of signatures; correct documents, disclosures and collateral filings. Process includes any necessary follow up of discrepancies.

Requirements:

The selected candidate must have the following skills:

• A minimum of high school diploma or equivalent.
• One year experience in related banking position preferred.
• Proficient reading, writing and grammar skills; proficient math and PC skills; Moderate interpersonal and communication skills; Must have ability to learn loan documentation and servicing requirements and bank operating policies and procedures that impact the department; High-degree of accuracy is essential

Cooperates with, participates in, and promotes the adherence to all internal policies, procedures, and practices in support of risk management and overall safety, soundness, and compliance with all regulatory requirements. This includes annual Bank Secrecy Act (BSA) training and complying with all BSA rules and regulations as the pertain to the job position within the Bank.

Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information.

Hours:

Monday-Friday, 37.5 hours per week, flexible to work additional hours as needed.

Benefits:

A competitive compensation and excellent benefit package, 401(k), paid holidays, and vacation time

Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.