Loan Servicing Associate I (Bank)/Req #1206

Partners Bank; Sanford (ME); On-site; USD 42,000 - 56,000; Full time

Job summary

Partners Bank in Sanford, Maine is seeking a Loan Servicing Associate I to support core loan servicing tasks. The role includes onboarding new retail loans to the Core System, reviewing documentation, and handling inquiries about payments, due dates, and payoffs.

The position emphasizes accuracy and regulatory awareness. The successful candidate will manage document uploads, communicate effectively with customers, and help maintain accurate loan files while supporting daily operations of the

Qualifications

• Ability to multi-task, possess flexibility, and be a team player.
• Strong communication skills with internal and external customers.
• Excellent customer service skills with both internal and external customers.
• Ability to meet deadlines and prioritize job functions.

Responsibilities

• Set up new retail loans to Core System and complete a quality control review of the file.
• Review and upload of loan related documentation to the document imaging system.
• Prompt response to internal and external loan inquiries including payments, due dates, history, and payoffs.
• Assist with sales, remittance, and reporting of secondary market loans.
• Review and process residential construction disbursements as requested.
• Process payments from escrow accounts and remit to the appropriate agency or company.
• Process mortgage discharges, paid notes, and terminate UCC’s.

Skills

Multi-tasking

Teamwork

Communication

Customer service

Deadline-driven

Tools

Microsoft Office

Word

Excel

Job description

Loan Servicing Associate I (Bank)/Req #1206

Loan Servicing Associate I (Bank)/Req #1206

Partners Bank Sanford, Maine, United States

About this position

Loan Servicing Associate I

Department: Loan Servicing

Reports to: Loan Operations Assistant Manager

Supervises: None

Status: Full-time / Non-exempt / On-site Only

Must already be authorized to work in the United States. Relocation is not provided.

Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.

Summary: This position is responsible for the review of all retail loan documentation and the tracking of any exceptions from missing documents or documents requiring correction. Boarding of retail loans to the core system. Transaction entries include processing payments, payoffs, advances, reversals, and general ledger entries. General loan maintenance including payoff quotes, review and process residential construction advances, payment of escrowed invoices to the appropriate city/state/company, track continuation UCC’s, and termination of collateral. This position is responsible for the review and upload of loan related documentation to the document imaging system. Some knowledge of regulatory compliance.

Job Requirements:

• Up to two years’ experience in a loan servicing environment.
• Set up all retail loans to the Core system and verify documentation for accuracy and track any exceptions.
• Review and upload of loan related documentation to the document imaging system.
• Ability to multi-task, possess flexibility, and be a team player.
• Possess strong computer skills such as Microsoft Office, Word, and Excel.
• Possess strong communication skills. There is a substantial amount of telephone interaction with both internal and external customers.
• Excellent customer service skills with both internal and external customers.
• Ability to meet deadlines and prioritize job functions.

Specific Job Functions:

• Set up new retail loans to Core System and complete a quality control review of the file.
• Review and upload of loan related documentation to the document imaging system.
• Prompt response to all internal and external loan inquiries that include but are not limited to payments, due dates, history, interest calculations, and quoting accurate loan payoffs (calculating adequate discharge, UCC, and all other fees).
• Assist with the sales, remittance, and reporting of secondary market loans with some understanding of the secondary market requirements.
• Review and process residential construction disbursements as requested.
• Review and mail daily generated notices/statements.
• Process payments from escrow accounts and remit to the appropriate agency or company.
• Process mortgage discharges, paid notes, and terminate UCC’s with the appropriate Secretary of State.
• Understand, support, and adhere to bank’s policies and procedures for both state and federal regulations.
• Willingness to take on any additional duties when required.

This Job Description describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.

Your signature indicates that you have read this Job Description and understand the essential functions of and qualifications for the job.